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- Tasks: Supervise restaurant and bar operations, ensuring top-notch service and guest satisfaction.
- Company: Join Apex Hotels, a family-oriented company that values trust, passion, and teamwork.
- Benefits: Enjoy 29 days holiday, gym access, employee discounts, and a referral bonus.
- Why this job: Be part of a fun team, develop skills, and create memorable experiences for guests.
- Qualifications: Previous food or beverage experience and a passion for customer service are essential.
- Other info: Bring your unique personality and ideas to thrive in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
You will receive a warm welcome into the Apex family on joining us as a Restaurant and Bar Supervisor in Edinburgh. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of the Food and Beverage Department.
You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
- 29 days holiday
- Training and development from day one
- Employee events and celebrations
- Inhouse company interactive employee communication APP
- Entry to our state-of-the-art gym and pools
- Healthy meals to enjoy while you’re working
- Access to an external Employee Assistance Programme
- Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date
- £200 referral bonus when your friends or family join the team
- Access to our discounts and wellbeing platform Treat Yourself Here
- Involvement in our employee of the quarter and annual recognition schemes
- Long service recognition
- Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
- 50% discount in our restaurants
- Cycle to Work Scheme
- Discounted room rates for employees, friends, and family
- Spa treatments and product discounts
- Life Assurance cover
As Restaurant and Bars Supervisor you will assist the Food and Beverage Manager in the day-to-day operation of the restaurant and bar and be responsible for delivering a high level of service to all our guests. This incorporates the smooth running of breakfast, lunch and dinner service, as well as room service. Working in the restaurant and bar areas you will help maximise revenue through first class service and establishing rapport with the guests.
You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will love. Joining the dedicated Food and Beverage department, you will:
- Manage the team to ensure customer service standards are met and customer enquiries are dealt with
- Be able to work in all areas of Food and Beverage including Bar, Restaurant and Room Service
- Deliver outstanding customer care
- Be responsible for the opening and closing of the Restaurant and Bar
- Take responsibility for stock taking
- Assist with recruiting and training employees
- Deliver the highest standards in service and presentation
- Assist with payroll, employee scheduling and administration
As a Restaurant and Bar Supervisor, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests.
We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Restaurant and Bar Supervisor.
With this in mind, we are looking for a Restaurant and Bar Supervisor who:
- Can deliver excellent standards
- Uses initiative
- Ideally has evidence of supervisory training
- Holds a genuine desire to provide a Warmer Welcome to our guests
- Has a customer service attitude
- Has the ability to multi-task and provides excellent attention to detail
- Has previous experience in a food or beverage role
We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations. So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey. If you are interested, click apply. We look forward to hearing from you!
Contact Detail:
Apex City Quay Hotel and Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant & Bars Supervisor
✨Tip Number 1
Familiarise yourself with Apex Hotels' values of Trust, Passion, Friendliness, and Teamwork. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs to demonstrate that you're a great cultural fit.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples from your previous roles. Discuss how you’ve gone above and beyond to create memorable experiences for guests, as this aligns perfectly with the role's focus on delivering outstanding customer care.
✨Tip Number 3
Prepare to discuss your experience in managing teams and training staff. Since the role involves supervising others, be ready to share your leadership style and any successful strategies you've implemented in past positions.
✨Tip Number 4
Research the local Edinburgh dining scene and current trends in food and beverage. Being knowledgeable about what guests might expect can help you stand out as someone who is genuinely interested in enhancing their experience at Apex Hotels.
We think you need these skills to ace Restaurant & Bars Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage industry. Emphasise any supervisory roles you've held and specific skills that align with the job description, such as customer service excellence and attention to detail.
Craft a Personal Cover Letter: Write a cover letter that reflects your personality and passion for hospitality. Mention why you want to work at Apex Hotels specifically and how your values align with theirs, particularly around trust, friendliness, and teamwork.
Showcase Relevant Experience: In your application, provide examples of past experiences where you delivered outstanding customer care or managed a team. Use specific situations to demonstrate your ability to multi-task and solve guest enquiries efficiently.
Highlight Your Training and Development: If you have any supervisory training or certifications, be sure to mention them. Discuss your eagerness to learn and grow within the role, as Apex Hotels values personal development and training from day one.
How to prepare for a job interview at Apex City Quay Hotel and Spa
✨Show Your Personality
Apex Hotels values individuality, so don’t be afraid to let your personality shine through during the interview. Share personal anecdotes that reflect your passion for hospitality and how you connect with guests.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight situations where you went above and beyond to ensure guest satisfaction, as this aligns with the company's focus on a 'Warmer Welcome'.
✨Emphasise Teamwork
Since teamwork is a core value at Apex Hotels, be ready to discuss your experience working in teams. Share specific instances where you collaborated effectively with colleagues to achieve common goals.
✨Prepare for Situational Questions
Expect questions that assess your ability to handle various scenarios in a restaurant and bar setting. Think about how you would manage busy periods, resolve guest complaints, or train new staff, and be ready to articulate your thought process.
