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- Tasks: Ensure timely train dispatch and provide excellent customer service.
- Company: Join ScotRail, a key player in Scotland's transport with over 5,000 employees.
- Benefits: Enjoy free rail travel, generous holidays, and a contributory pension scheme.
- Why this job: Be part of a diverse team committed to sustainability and community service.
- Qualifications: Motivation, flexibility, communication skills, and an operational background are essential.
- Other info: Flexible hours with weekend shifts; training provided and medical standards apply.
The predicted salary is between 22000 - 29771 £ per year.
Contract – Temporary 6 months
With more than 5,000 employees, ScotRail plays a vital role in serving the people and communities of Scotland. We recognise a modern and diverse workforce, encouraged to use their talents, and develop their skills, is integral to our success in serving and reflecting the communities of Scotland. We are committed to being a diverse and inclusive employer and have also set ourselves ambitious sustainability targets including having a carbon-free railway in Scotland by 2035.
This role is an exciting opportunity to work within our industry ensuring a high standard of customer service to our travelling customers. The role also has responsibility for carrying out train dispatch ensuring services depart at the scheduled time. Provision of accurate information to our customers when required.
What you bring
- Motivation and Flexibility.
- Excellent communication skills.
- Demonstrate individual initiative.
- Ability to work under pressure with the ability to remain calm.
- Operational background.
- Experience of following rules and instructions.
What we offer you
- Contributory Final Salary Pension scheme.
- Free and reduced rate rail travel for you and your family.
- Generous holiday allowance.
- Enhanced company sick pay and family leave including maternity, paternity and adoption.
- Life Insurance cover for 4 x annual salary.
- Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, discounted gym memberships and healthcare cashback plan.
Please note that due to the volume of interest received these vacancies could close prior to the published date.
Hours of work: 35-hour week. Flexibility is essential to meet shift requirements as varied turns of duty involved including weekend working. Should you be appointed to a relief post you will have a contractual commitment to work, when required by the company up to a maximum of 13 Sundays per calendar year.
Reference salary £29,771 per annum, Training salary £22,147 per annum.
Selection Process
Candidates short-listed will be invited to attend an assessment centre. Following assessment successful candidates will be invited to attend a competency-based interview. The final stage for successful candidates will be a medical examination and drug & alcohol screening. Appointees must submit at least two satisfactory references, Disclosure Scotland clearance and complete a six-month probation period. Training initially involves a 2-day virtual induction Training Programme.
Medical Fitness: Due to the nature of the post and rail industry safety requirements there are certain medical & fitness standards that you would require to meet.
Equal Opportunities
ScotRail is six times accredited as a Top Employer, has achieved Leaders in Diversity and is a Disability Confident Employer. We value, celebrate, and respect the diversity our people and aim to inspire, attract, retain, and develop the best talent. Because we value diversity and the benefits it brings, we want to continue improving the diversity of our people and particularly welcome applications from women, young people, LGBT+ people, people with a disability, and people from ethnically diverse backgrounds.
Station Grade Train Dispatch (Temporary 6 Months) employer: ScotRail
Contact Detail:
ScotRail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Grade Train Dispatch (Temporary 6 Months)
✨Tip Number 1
Familiarise yourself with ScotRail's values and commitment to diversity and sustainability. This will not only help you understand the company culture but also allow you to align your responses during the assessment centre and interview with their core principles.
✨Tip Number 2
Prepare for the competency-based interview by reflecting on your past experiences that demonstrate excellent communication skills and the ability to work under pressure. Think of specific examples where you've successfully managed challenging situations, as these will be crucial in showcasing your suitability for the role.
✨Tip Number 3
Since flexibility is essential for this role, be ready to discuss your availability and willingness to work varied shifts, including weekends. Highlight any previous experience you have in roles that required similar flexibility to show you're a good fit.
✨Tip Number 4
Research the train dispatch process and customer service best practices. Being knowledgeable about the operational aspects of the role will not only impress during the interview but also demonstrate your genuine interest in the position and the rail industry.
We think you need these skills to ace Station Grade Train Dispatch (Temporary 6 Months)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Station Grade Train Dispatch role. Tailor your application to highlight how your skills and experiences align with what ScotRail is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any operational background or experience in customer service. Mention specific instances where you demonstrated excellent communication skills or the ability to work under pressure.
Showcase Your Motivation: Express your motivation for applying to ScotRail and your commitment to providing high standards of customer service. Use examples from your past experiences to illustrate your flexibility and initiative.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ScotRail
✨Showcase Your Communication Skills
As the role requires excellent communication, be prepared to demonstrate your ability to convey information clearly. Practice explaining complex ideas simply and ensure you can articulate your thoughts effectively during the interview.
✨Demonstrate Flexibility and Motivation
Highlight your willingness to adapt to changing situations and your motivation for the role. Share examples from your past experiences where you successfully managed unexpected challenges or changes in your work environment.
✨Prepare for Competency-Based Questions
Since the selection process includes a competency-based interview, review common competencies related to train dispatch roles. Prepare specific examples that showcase your operational background and ability to follow rules and instructions under pressure.
✨Research ScotRail's Values and Goals
Familiarise yourself with ScotRail's commitment to diversity, sustainability, and customer service. Being knowledgeable about the company's values will help you align your answers with their mission and demonstrate your genuine interest in the role.
