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- Tasks: Ensure quality standards for IWFM Academy products and enhance learner experiences.
- Company: Join IWFM, a leader in workplace and facilities management with a strong culture of empowerment.
- Benefits: Enjoy charity days, social events, and a commitment to reducing environmental impact.
- Why this job: Be part of a mission-driven team that champions workplace transformation and social value.
- Qualifications: Knowledge of training delivery standards and adult learning principles required.
- Other info: This role offers a salary of up to £35,000 and opportunities for professional growth.
The predicted salary is between 28000 - 42000 £ per year.
Salary: up to £35,000
Vision
Workplace and facilities management transforms organisations and enhances experience. As the pioneering professional body, our vision is one where every workplace delivers.
Mission
We empower and enable workplace and facilities professionals to expand their potential and have rewarding, impactful careers. We are a business enabler. Together we optimise the profession’s impact.
The company has a strong culture based on our values:
- Confident and Bold
- Human and Inspiring
- Knowledgeable and InSync
- Active and Energetic
Social Value
We are a Disability Confident employer, Investor in People accredited, Living Wage employer. We offer charity days along with paid for social events and make efforts to reduce our impact on the planet.
Why IWFM?
IWFM proudly champions the changing demographic of the workplace. After decades of working incredibly hard in the background to ensure buildings worked well (and safely), this critical profession must now take centre stage to ensure:
- People want to come to work and do their best work
- We drive business success through enhancing the experience
- We do everything we can to help save the planet
Job Purpose
To ensure IWFM Academy products and services are delivered to meet internal and external quality standards and regulatory compliance. You will work with internal and external stakeholders to drive the performance of IWFM Academy products through monitoring learner data, identifying ways to enhance the learner experience and managing relationships with the Awarding Organisations that the IWFM Academy interact with to improve quality. The role requires a quality driven and commercial person who will be accountable for training and assessment standards and compliance across IWFM Academy products. The postholder will be required to maintain thorough knowledge of delivery and assessment standards to deliver leading industry practice.
Key Responsibilities
- Maintain and embed quality standards across core IWFM Academy products and services
- Implement the IWFM Academy Centre quality management plan to ensure that all products and services are delivered in an efficient manner and meet industry and regulatory standards
- Manage external relationships across multiple Awarding Organisations
- Account manage IWFM Academy’s Satellite Centres
- Conduct quality assurance audits and visits to ensure delivery and assessment standards are met
- Manage internal relationships of Tutors, Assessors and IQAs
- Drive appropriate levels of standardisation and CPD
- Maintain and update IWFM Academy’s policies and procedures in-line with regulatory expectations
- Approve Trainers, Tutors and Assessors in-line with the IWFM Academy’s approval policy
- Create and implement training delivery quality assurance processes
- Co-ordinate the transition of new products from project phase and implement business as usual activity
- Lead IWFM Academy’s Tailored Course Approval service
- Develop and present comprehensive reports to monitor learner progress
- Create initiatives and enhance processes to improve learner completion rates
- Maintain CPD to ensure that the latest developments in learning and regulatory compliance are adopted by the IWFM Academy
- Work to the IWFM values and behaviours
Technical Skills
- Knowledge of training delivery standards and regulatory compliance requirements
- Extensive knowledge of adult learning principles and methodologies
- Detailed understanding of Awarding organisation processes
- Extensive knowledge of assessment standards
Behavioural Skills
- Focussed on providing learners with a great experience
- Self-motivated, driven and able to work independently and under pressure
- Innovative thinker, creative by nature and willing contributor
- Energetic approach and a can-do attitude, inspiring others
- Takes responsibility and acts with confidence
- Flexible and responsive approach
- Communicates with confidence and calmly in high-pressure environments
- Supportive and behaves consistently with clear personal values that complement IWFM
Centre and Quality Manager employer: IWFM | Institute of Workplace and Facilities Management
Contact Detail:
IWFM | Institute of Workplace and Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre and Quality Manager
✨Tip Number 1
Familiarise yourself with IWFM's values and mission. When you understand what drives the organisation, you can tailor your conversations and demonstrate how your personal values align with theirs during interviews or networking opportunities.
✨Tip Number 2
Network with current employees or professionals in the workplace and facilities management sector. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Stay updated on the latest trends in quality management and adult learning principles. Being knowledgeable about current practices will not only boost your confidence but also show your commitment to continuous professional development.
✨Tip Number 4
Prepare specific examples of how you've successfully managed quality standards or improved learner experiences in previous roles. Having concrete stories ready will help you illustrate your capabilities effectively during discussions.
We think you need these skills to ace Centre and Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Centre and Quality Manager role. Focus on your knowledge of training delivery standards, regulatory compliance, and any experience with quality assurance processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for workplace and facilities management. Mention how your values align with IWFM's culture and how you can contribute to enhancing learner experiences and maintaining quality standards.
Showcase Relevant Achievements: Include specific examples of past achievements that demonstrate your ability to manage quality standards and improve processes. Use metrics where possible to quantify your impact, such as improved learner completion rates or successful audits.
Research IWFM: Familiarise yourself with IWFM's mission, vision, and values. Understanding their commitment to social value and the importance they place on quality will help you tailor your application and show that you're a good fit for their team.
How to prepare for a job interview at IWFM | Institute of Workplace and Facilities Management
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with IWFM's core values: Confident and Bold, Human and Inspiring, Knowledgeable and InSync, Active and Energetic. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Quality Management Experience
As a Centre and Quality Manager, you'll need to demonstrate your knowledge of quality standards and regulatory compliance. Prepare specific examples of how you've maintained or improved quality in previous roles, particularly in training delivery or assessment standards, to show you can meet IWFM Academy's expectations.
✨Prepare for Stakeholder Management Questions
Given the role involves managing relationships with internal and external stakeholders, think about your past experiences in stakeholder management. Be ready to discuss how you've successfully navigated complex relationships and driven performance through collaboration, especially with Awarding Organisations.
✨Demonstrate Your Innovative Thinking
IWFM values innovative thinkers who can enhance learner experiences. Come prepared with ideas or initiatives you've implemented in the past that improved processes or learner outcomes. This will show your proactive approach and ability to contribute positively to the organisation.
