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- Tasks: Manage international shipping operations and ensure compliance with regulations.
- Company: Join a leading global logistics company focused on excellence in air freight.
- Benefits: Enjoy flexible 4 on/off workdays and opportunities for professional growth.
- Why this job: Be part of a dynamic team, solving challenges and enhancing customer relationships.
- Qualifications: 2-5 years of experience in Global Forwarding and proficiency in Microsoft Office required.
- Other info: Mentorship opportunities available to help you grow your skills.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled Senior Global Forwarding Agent to manage international shipping operations across Air freight. This role requires a deep understanding of industry processes, documentation, and financial components, ensuring smooth execution of shipments while maintaining high service standards.
Key Responsibilities
- Oversee and execute end-to-end international shipments, ensuring compliance with all regulations and customer SOPs.
- Process and manage financial aspects of shipments, including accurate billing and invoicing.
- Utilize industry expertise to troubleshoot challenges and develop effective solutions.
- Coordinate shipments and mentor team members on booking approvals, pre-alert processing, governmental filings, and deliveries.
- Maintain accurate data and documentation in Navisphere and other relevant platforms.
- Generate complex freight quotes based on client and network needs.
- Provide real-time tracking and shipment updates to customers.
- Ensure high-level data integrity by verifying shipment details, INCOterms, routing, and documentation.
Customer & Relationship Management
- Develop and maintain strong relationships with customers, vendors, and internal teams.
- Act as a subject matter expert and primary contact for customer inquiries and issue resolution.
- Lead by example in customer retention, outreach, and account expansion.
- Collaborate cross-functionally with account management teams to improve processes and service delivery.
- Monitor customer shipment trends and provide strategic insights.
Additional Responsibilities
- Ensure all customer SOPs are up to date and adhered to.
- Identify opportunities to enhance efficiency through technology and process improvements.
- Support Sales Executives and Account Managers with customer reporting and analysis.
- Perform other duties as needed based on team and company requirements.
Qualifications
- 2-5 years of Global Forwarding experience (Air).
- High school diploma or GED.
- Proficiency in Microsoft Office Suite.
- Familiarity with CNS & Destin8 (Ocean Port Platforms).
- Fluent in English (written and verbal).
Senior Import Operator - 4 On / Off Days employer: GRS - Global Recruitment Solutions
Contact Detail:
GRS - Global Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Import Operator - 4 On / Off Days
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in global forwarding, especially in air freight. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with professionals in the logistics and shipping industry. Attend relevant events or join online forums where you can connect with others who work in global forwarding. Building these relationships can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled challenges in international shipping operations. Highlight your problem-solving skills and ability to maintain high service standards, as these are crucial for the Senior Import Operator role.
✨Tip Number 4
Showcase your proficiency with relevant software like Navisphere, CNS, and Destin8 during discussions. Being able to speak confidently about your experience with these platforms will set you apart from other candidates.
We think you need these skills to ace Senior Import Operator - 4 On / Off Days
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Global Forwarding Agent. Familiarise yourself with the key tasks mentioned in the job description, such as managing international shipments and financial aspects.
Tailor Your CV: Highlight your relevant experience in global forwarding, especially in air freight. Make sure to include specific examples of how you've overseen shipments, managed documentation, and maintained compliance with regulations.
Craft a Compelling Cover Letter: Use your cover letter to showcase your industry expertise and problem-solving skills. Mention your ability to develop effective solutions and your experience in customer relationship management, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your documents reflect a high level of professionalism, as attention to detail is essential in this position.
How to prepare for a job interview at GRS - Global Recruitment Solutions
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of international shipping operations, especially in air freight. Be prepared to discuss specific regulations, documentation processes, and financial components relevant to the role.
✨Highlight Problem-Solving Skills
Since the role involves troubleshooting challenges, come equipped with examples of past situations where you successfully resolved issues. This will show your ability to think on your feet and develop effective solutions.
✨Emphasise Customer Relationship Management
Prepare to talk about your experience in building and maintaining strong relationships with customers and vendors. Share specific examples of how you've acted as a subject matter expert and resolved customer inquiries.
✨Demonstrate Team Leadership
As mentoring team members is part of the job, be ready to discuss your leadership style and any previous experiences where you guided others. Highlight how you can lead by example in customer retention and account expansion.
