Operations Coordinator

Sodexo is seeking an innovative Operations Coordinator to join our team and deliver exceptional operational support for our Soft Services at the prestigious UCL Bloomsbury Campus. In this dynamic role, you will ensure the UCL clients receive services of the highest quality, while working closely with and reporting directly to the Head of Operations. If you are passionate about excellence, thrive in a fast-paced environment, and have a proactive approach to coordination and problem-solving, we’d love to hear from you!

What you’ll do:

• Provide a comprehensive, proactive, and timely administration support service to the Main campus Head of Operations.
• Present a professional, welcoming first contact to all clients, sub-contractors, staff, etc. – by phone, in person, and email.
• Act as first point of contact for dealing with general cleaning team enquiries.
• Deal with customers enquiries daily. Pass on queries or requests by email or by phone to the relevant people (managers, senior management, admin team).
• Make sure that customer complaints are addressed and resolved appropriately.
• Assist with meeting set up e.g. booking rooms, ensuring that all attendees have the meeting details, sending out invitations and arrange catering if necessary.
• Liaising with suppliers, report issues, chase and update head of operations accordingly.
• Ensure that all documentation is stored and filed in line with Sodexo policies.
• Provide cover of other colleagues in busy periods or when staff are on annual or sick leave.

What you bring:

• Ability to speak Portuguese and/or Spanish and excellent verbal and written English - Essential to the role.
• Track record of success in a similar role.
• Ability to multitask.
• Attention to detail.
• Ability to prioritise, work to tight deadlines, both prescribed and self-imposed.
• Ability to establish and maintain good working relationships at all levels.
• Competent and able to use a range of IT and technological applications and systems, i.e. MS Office, Electronic Staff Management systems.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Enhanced contributory pension scheme of up to 16%.
• 27 days holiday + Bank holidays + an additional 6 closure days.
• Life assurance.
• Volunteering days via our charity partner STOP HUNGER.
• Numerous voluntary benefits, including dental care, gym discounts, retail/hospitality, and many more.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job. We are all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.