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- Tasks: Visit tenants, follow up on rent payments, and support rent account management.
- Company: Join a well-established property management company with a large portfolio.
- Benefits: Enjoy a salary of £25,000 - £30,000, performance bonuses, and career progression.
- Why this job: Be part of a supportive team, build strong tenant relationships, and make a difference.
- Qualifications: Full UK driving licence required; experience in property management is a plus.
- Other info: Regular travel within London; training and company events included.
The predicted salary is between 20000 - 30000 £ per year.
We are working with a well-established property management company that manages a large portfolio of properties on behalf of local authorities. They are now looking for a reliable and proactive Rent Collection Officer to join their team.
About the role
This is a hands-on role that involves visiting tenants, following up on rent payments, and providing guidance and support to ensure rent accounts are up to date. You will be part of a busy and supportive team, and will play an important role in maintaining strong tenant relationships. The role involves regular travel (all within London), so you will need to be confident visiting tenants and dealing with any rent-related issues calmly and professionally. A solid understanding of housing benefits (especially Universal Credit) will be useful.
What you will be doing
- Visiting tenants to follow up on rent arrears and support rent collection
- Helping tenants understand and manage their rent accounts
- Assisting tenants with housing benefit and Universal Credit queries
- Checking and updating rent-related documents
- Maintaining communication with tenants, the internal team, and external agencies
- Keeping accurate records and ensuring compliance with company policies
What we are looking for
- Full UK driving licence (essential)
- Experience in property management or a similar field is helpful
- Good knowledge of housing benefits (especially UC) preferred
- Strong communication skills - calm, clear and confident
- Able to handle sensitive or difficult conversations professionally
- Organised, reliable and able to work independently
Salary & benefits
£25,000 - £30,000 depending on experience
Monday to Friday, 9:15am - 5:30pm
Performance-based bonuses
Supportive team and training provided
Career progression opportunities
Regular company events
Contact Detail:
Spencers Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rent Collection Officer
✨Tip Number 1
Familiarise yourself with the local housing market and the specific challenges tenants face in London. This knowledge will help you engage with potential employers and demonstrate your understanding of the role's demands.
✨Tip Number 2
Network with professionals in property management or related fields. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Brush up on your knowledge of housing benefits, particularly Universal Credit. Being well-versed in these topics will not only boost your confidence but also show potential employers that you're proactive and ready to assist tenants effectively.
✨Tip Number 4
Prepare for interviews by practising how to handle sensitive conversations. Role-play scenarios where you might need to discuss rent arrears or housing benefits, as this will help you convey your calm and professional approach during real interactions.
We think you need these skills to ace Rent Collection Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or similar fields. Emphasise any roles where you've dealt with tenants, managed accounts, or handled sensitive conversations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of housing benefits, particularly Universal Credit, and how your skills align with the responsibilities of the Rent Collection Officer.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application of how you've successfully navigated difficult conversations or built relationships with clients or tenants.
Highlight Organisational Skills: Demonstrate your ability to stay organised and manage multiple tasks. Mention any tools or methods you use to keep track of important documents and communications, which will be crucial for maintaining accurate records.
How to prepare for a job interview at Spencers Recruitment Limited
✨Show Your Understanding of Housing Benefits
Make sure to brush up on your knowledge of housing benefits, especially Universal Credit. Being able to discuss how these benefits work and how they impact tenants will demonstrate your expertise and readiness for the role.
✨Demonstrate Strong Communication Skills
Prepare to showcase your communication skills during the interview. Think of examples where you've handled sensitive conversations or resolved conflicts, as this role requires calm and clear communication with tenants.
✨Highlight Your Organisational Skills
Since the role involves maintaining accurate records and managing multiple tenant accounts, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and ensure compliance with policies.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential rent-related issues you might encounter and how you would approach them, showcasing your proactive attitude and ability to work independently.
