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- Tasks: Support our team by handling calls and providing essential advice during night shifts.
- Company: Join Creative Support, a leading provider of mental health and learning disability services.
- Benefits: Enjoy a probationary bonus, pension contributions, 28 days leave, and enhanced DBS paid by the company.
- Why this job: Gain valuable experience in social care while being part of a passionate and inclusive team.
- Qualifications: No specific qualifications required, just a caring attitude and good listening skills.
- Other info: Work on a flexible rota with shifts from 20:00 to 08:00, supporting a vital service.
The predicted salary is between 24000 - 36000 £ per year.
Are you calm, supportive and enjoy problem solving in your approach to work? We are looking for a caring, professional and person centred individual to join our Out of Hours advisory desk at Creative Support.
Creative Support is an established provider of mental health and learning disability support services, with our Head Office based in the centre of Stockport. As an Advisor on the Out of Hours desk, you are part of an important wider team who delivers high quality customer service, advice and support to our staff and service users 24/7 nationwide.
The role involves receiving, logging and responding to a variety of telephone calls that come into the Out of Hours Desk. You will provide effective telephone and administration support to assist in the key functions of our waking night service. This role is suitable for someone who is good at listening, enjoys fulfilling a duty of care, and likes to feel part of a valuable team.
This role is perfect for someone who is looking to gain insight into the social care sector and enjoys responding to a fast paced environment. The Out of Hours service runs with the support from a qualified and trained senior advisor, with wider oversight from the 24/7 Senior On-Call for more serious incidents, safeguardings and emergencies. You must be available to work on a rota system fulfilling up to 3 x 12 hour night shifts 20:00 – 08:00 per week. The rota is set well in advance to facilitate people as far as possible.
Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
Out of Hours Advisor employer: Creative Support Ltd
Contact Detail:
Creative Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Advisor
✨Tip Number 1
Familiarise yourself with the mental health and social care sector. Understanding the challenges and needs of service users will help you demonstrate your commitment and suitability for the role during any discussions.
✨Tip Number 2
Practice active listening skills. As an Out of Hours Advisor, you'll need to respond effectively to various calls. Being able to show that you can listen and empathise will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your experience in high-pressure situations. Think of examples where you've successfully managed stress or resolved conflicts, as this will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Show your enthusiasm for teamwork. Since this role involves being part of a wider team, be ready to share how you’ve collaborated with others in the past and how you can contribute positively to the team dynamic.
We think you need these skills to ace Out of Hours Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Out of Hours Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a personal statement that reflects your calm and supportive nature. Emphasise your problem-solving skills and any relevant experience in customer service or social care, showcasing your ability to handle calls effectively.
Highlight Relevant Experience: In your CV, focus on any previous roles that involved listening, providing support, or working in a fast-paced environment. Use specific examples to demonstrate your skills and how they relate to the role.
Follow Application Instructions: Ensure you submit your application through the Creative Support website using the provided vacancy reference number. Double-check that all required documents are included and that your application is complete before hitting submit.
How to prepare for a job interview at Creative Support Ltd
✨Show Your Calmness
As an Out of Hours Advisor, you'll need to demonstrate your ability to remain calm under pressure. Prepare examples from your past experiences where you successfully managed stressful situations or resolved conflicts.
✨Highlight Your Listening Skills
Effective listening is crucial in this role. Be ready to discuss how you've used active listening in previous jobs to understand and support others, especially in a customer service context.
✨Demonstrate Problem-Solving Abilities
Creative Support values problem solvers. Think of specific instances where you identified a problem and took the initiative to resolve it. This will show your proactive approach to challenges.
✨Express Your Team Spirit
Since you'll be part of a wider team, it's important to convey your ability to work collaboratively. Share experiences that highlight your teamwork skills and how you contribute to a positive team environment.
