Shop Manager

About Us Established in 2018, Rosslyn is a collection of award-winning, high-volume specialty coffee shops located in the City of London. We bring together “All the attention to detail and high standards of the great Australian Café, combined with all the warmth and hospitality of the great Irish pub!” At Rosslyn, we believe in value-based hiring—skills can be taught, but care and connection comes from within. We’re building a team driven by delivering hospitality with purpose, passion, and empathy, creating impact for each other, our guests, and our community. If you take pride in your work, we’d love to hear from you At the heart of it all, what we do is simple… “we are nice to people, and we make nice coffee” About the Role As a Shop Manager at Rosslyn, you’ll play a defining role in the daily operations, reporting directly to into the Operations Manager ultimately, being accountable for the successful running of the shop. This is a hands-on leadership position where you’ll ensure smooth service, uphold quality, and foster an environment where both the team and guests feel welcome and valued We understand the importance of work-life balance. That’s why we offer evenings off, a 40-hour workweek, and shifts under 10 hours. Our shops operate Monday to Friday (06:00–18:00) and Saturdays (07:30–17:00). Key Responsibilities Operations & Performance: Drive excellence in standards while smashing targets. Leadership: Lead from the front with empathy and optimism, creating a warm environment for the team to flourish in. Guest Experience: Create memorable moments and take pride in becoming a part of the local community Reporting & Communication: Develop and share insights that shape our exciting future together. Talent & Training: Welcome new joiners and nurture their potential through on-job upskilling and by being a role model Day-to-day: Keep everything running smoothly through great collaboration across inventory, COGS, labour and further KPIs. Compensation & Benefits Rosslyn is a London Living Wage Employer, and we are proud to have received the Living Wage Champion Award in 2023. We firmly believe that taking care of our team allows them to take better care of our guests. This is a salaried role starting on £36,000 per annum Work-life balance : Evenings off, 40-hour workweeks, shifts under 10 hours Training & Development : Skillset training with our Head of Coffee at Origin Coffee Roasters within your first four weeks Coffee Discounts : 50% off house coffee bags, 30% off guest coffees Annual Leave : 28 days per calendar year (for full-time team members) Perks : Cycle-to-work scheme, discounts across our local community, unlimited coffee at work Why Rosslyn? We are recognized as one of the leading independent coffee shops in Europe and have been featured in major publications: Europe’s Best Independent Café Finalist 2024 Living Wage Champion Award Winner 2023 Best Independent Coffee Shop in Europe 2022 – Allegra Events (Winner) Best Coffee Shop in the City of London – Conde Nast “Tap into the global craft coffee industry beyond London and explore the talent from the rest of the world.” – The Telegraph Join us in creating something special—one cup of coffee at a time. #J-18808-Ljbffr