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- Tasks: Help customers with their vehicle service needs and ensure a smooth experience.
- Company: Join a dynamic dealership focused on exceptional aftersales service.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the face of customer care while working in a fast-paced, rewarding role.
- Qualifications: Previous service experience is preferred; strong communication and organizational skills are essential.
- Other info: Opportunity to work with a passionate team dedicated to customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor – * Previous experience in a service role is preferred. * A passion to deliver a high standard of customer service. * An organised individual who can deal with many duties on the move. * Excellent telephone and face-to-face communication skills * Administration skills, be able to use computers with confidence and the ability to organise and prioritise work. Service Advisor key responsibilities – * Establish rapport with and provide outstanding care to the customer * Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products * Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency * Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles * Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames. * Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary IT IS VERY IMPORTANT TO INCLUDE …
Service Advisor employer: Pembrook Resourcing
Contact Detail:
Pembrook Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the specific services and products offered by the dealership. This knowledge will help you establish rapport with customers and effectively communicate how you can meet their needs.
✨Tip Number 2
Practice your communication skills, both over the phone and in person. Role-playing scenarios with a friend or family member can help you feel more confident when interacting with customers.
✨Tip Number 3
Get comfortable with the software and tools commonly used in service departments. Being tech-savvy will allow you to manage bookings and customer information efficiently, which is crucial for this role.
✨Tip Number 4
Showcase your organizational skills by preparing a system for managing multiple tasks. Whether it's using a planner or digital tools, being able to prioritize will set you apart as a candidate.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous experience in a service role. Mention specific examples where you delivered high standards of customer service, as this is crucial for the Service Advisor position.
Showcase Communication Skills: Demonstrate your excellent telephone and face-to-face communication skills in your application. You can do this by providing examples of how you've effectively communicated with customers in past roles.
Organizational Abilities: Illustrate your organizational skills by detailing how you manage multiple tasks simultaneously. Provide examples of how you prioritize work and ensure efficiency in a busy environment.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities mentioned in the job description. Show that you understand the role by addressing how you would establish rapport with customers and manage their service needs.
How to prepare for a job interview at Pembrook Resourcing
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your previous roles where you went above and beyond to assist customers, as this aligns perfectly with the expectations of a Service Advisor.
✨Demonstrate Organizational Skills
Since the role requires managing multiple duties simultaneously, be prepared to discuss how you prioritize tasks. You could mention tools or methods you use to stay organized, which will show that you can handle the fast-paced environment of a dealership.
✨Communicate Effectively
Highlight your excellent communication skills during the interview. Practice articulating your thoughts clearly and confidently, both in person and over the phone, as these are crucial for establishing rapport with customers and colleagues.
✨Familiarize Yourself with Technical Aspects
While you may not need to be a technician, having a basic understanding of automotive services can set you apart. Research common service procedures and terminology so you can engage in informed discussions with customers and technical staff.
