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For Companies At a Glance
- Tasks: Provide top-notch technical support to customers via email, phone, and live chat.
- Company: Join a leading British designer of audio products with a global reach.
- Benefits: Enjoy hybrid work options and a competitive salary with bonuses.
- Why this job: Be part of a dynamic team that values professional growth and customer satisfaction.
- Qualifications: Fluent in French, with experience in technical support and excellent communication skills.
- Other info: Car ownership is required due to the location of the client.
The predicted salary is between 24000 - 32000 £ per year.
Location: Maidstone
Hybrid work 2 - 3 days a week in the office
Salary: £32,000 per annum negotiable plus bonus
The company: A well-established British designer and producer of audio products sold globally
Main duties: To deliver technical support to customers providing outstanding service
The role:
- Respond to enquiries via email, phone and live chat
- Provide product support to customers and distributors
- Deliver technical troubleshooting
- Be responsible for returns and following up accordingly
- Provide purchase support
- Liaise with internal departments ensuring support to customers is maintained at a high standard
- Engage in professional development as required
The candidate:
- Fluent in French (written and spoken) essential
- Fluency in an additional language a bonus
- Experience in technical or product support needed
- Great customer service experience (B2C) within the electrical field preferred
- Excellent communication skills
- High attention to detail with good problem-solving skills
- Car owner due to location of client
The salary: £32,000 per annum plus bonus
French speaking Technical Support Administrator (Electronics) employer: French Selection
Contact Detail:
French Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French speaking Technical Support Administrator (Electronics)
✨Tip Number 1
Brush up on your technical knowledge related to audio products. Familiarise yourself with common issues and troubleshooting techniques, as this will help you stand out during interviews when discussing your ability to provide support.
✨Tip Number 2
Practice your French communication skills, especially in a technical context. Being able to explain complex concepts clearly in French will demonstrate your fluency and make you a more attractive candidate.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding their offerings will allow you to engage more effectively during interviews and show your genuine interest in the role.
✨Tip Number 4
Prepare examples from your previous experience that highlight your customer service skills and problem-solving abilities. Be ready to discuss specific situations where you successfully resolved technical issues for customers.
We think you need these skills to ace French speaking Technical Support Administrator (Electronics)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and customer service, especially within the electronics field. Emphasise your fluency in French and any additional languages you speak.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the company's success.
Highlight Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers, both in French and English.
Showcase Problem-Solving Abilities: In your application, include instances where you've successfully solved technical problems or improved customer satisfaction. This will show your potential employer that you have the skills needed for the role.
How to prepare for a job interview at French Selection
✨Brush Up on Technical Knowledge
Make sure you have a solid understanding of the electronics products you'll be supporting. Familiarise yourself with common technical issues and troubleshooting methods, as this will help you answer questions confidently during the interview.
✨Showcase Your Language Skills
Since fluency in French is essential, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in French to ensure you're comfortable switching between languages if needed.
✨Highlight Customer Service Experience
Prepare examples from your past experiences that showcase your customer service skills, especially in a technical support context. Discuss how you've handled difficult situations or resolved customer issues effectively.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the company's products, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
