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- Tasks: Join a close-knit team to process orders and manage customer queries.
- Company: Work with a leading tier one contractor in a dynamic, multi-million pound business.
- Benefits: Enjoy fantastic training, career development, and opportunities for further education.
- Why this job: Be part of a supportive culture that values teamwork and quality service delivery.
- Qualifications: Some experience in construction customer service or administration is preferred.
- Other info: This is a permanent position based in Paddington.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a tier one main contractor are currently looking to recruit an Administrator on a permanent basis in the head office in Paddington. This is an ideal opportunity for an individual with either some construction customer service or administration experience who is looking to join a multi million pound business who can offer fantastic training, career development as well as further education. Working as part of one of their specialist divisions you will be part of a close knit, loyal team that assists the operational team in delivering a quality service to their end user clients. Key Responsibilities • Using company systems to process orders. • Processing supervisory or trade reports to determine action required. • Maintain logs and monitor variation request. • Maintain and action emails from contract mailboxes. • Answering payment queries of both subcontract and client. • Scanning and copying of files as required for contract delivery. • Arranging appointments for residents with trades people in a cost effective and organised manner. • Dealing with queries from residents. • Rescheduling appointments using planning tools. • Logging current jobs onto our job management system/database. • Working with Supervisors and trades people to organise and schedule work. • Updating and changing information as the job changes. • Ordering equipment needed for the job. • The key person communicating between the resident and maintenance worker. • Keeping all activity logged and up-to-date in an accurate manner. Key Skills • Excellent Telephone Manner • Customer Service focused. • Excellent Communication skills • Ability to identify problems. • Ability to identify customers’ needs. • Willing to go the extra mile to deal with a difficult situation. • Ability to prioritise issues. • Ability to meet tight deadlines. • Ability to work under pressure. • Attention to detail. • Team player If you would like to hear more about this opportunity please feel free to contact Vanbrugh Group or alternatively submit your CV
Commercial Administrator employer: Vanbrugh Group Limited
Contact Detail:
Vanbrugh Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Administrator
✨Tip Number 1
Familiarize yourself with the construction industry and its terminology. Understanding the basics of construction processes and customer service in this field will help you communicate effectively during the interview.
✨Tip Number 2
Highlight your organizational skills and ability to manage multiple tasks. Be prepared to discuss specific examples where you've successfully prioritized tasks or managed tight deadlines, as these are crucial for the role.
✨Tip Number 3
Demonstrate your customer service experience by preparing anecdotes that showcase your problem-solving abilities. Employers value candidates who can go the extra mile to resolve issues and meet client needs.
✨Tip Number 4
Research the company culture and values of the tier one main contractor. Being able to align your personal values with theirs during the interview can set you apart from other candidates.
We think you need these skills to ace Commercial Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration or customer service, especially within the construction industry. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and customer service focus. Mention specific examples of how you've successfully handled queries or resolved issues in previous roles.
Highlight Key Skills: In your application, emphasize your ability to prioritize tasks, work under pressure, and maintain attention to detail. These are crucial skills for the Commercial Administrator position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Vanbrugh Group Limited
✨Showcase Your Customer Service Skills
Since the role emphasizes customer service, be prepared to share specific examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your ability to empathize with clients and go the extra mile.
✨Demonstrate Attention to Detail
This position requires meticulous record-keeping and logging of activities. During the interview, mention instances where your attention to detail made a significant difference in your previous roles, especially in administration or construction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you prioritize tasks under pressure. Practice responding to hypothetical scenarios related to scheduling conflicts or handling difficult residents.
✨Familiarize Yourself with Company Systems
Research the types of systems commonly used in construction administration. If possible, mention any relevant software experience you have, as this will demonstrate your readiness to adapt quickly to their processes.
