Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Qualify membership applications and support our community of Architects & Designers.
- Company: Join Material Bank, a leader in the design industry, expanding in Europe.
- Benefits: Enjoy a fast-paced environment with opportunities for growth and teamwork.
- Why this job: Make a real impact by enhancing member experiences and gaining industry insights.
- Qualifications: Detail-oriented individuals who thrive in team settings and love helping others.
- Other info: This is a full-time position based in London.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Member Vetting & Support Associate
Full-time position
Material Bank Europe, London
We’re hiring a Member Vetting & Support Associate for Material Bank’s growing European business. Reporting to the Head of Member Services in Europe, this is a fast-paced, detail-oriented role that requires candidates to work in a team environment and support our growing community. You'll play a critical part in keeping our process efficient and timely—and will gain a huge insight into Material Bank’s member community of Architects & Designers. A willingness to roll-up your sleeves, jump right in, and take ownership will make a huge impact.
What you’ll do:
- Qualify inbound membership applications based on established criteria
- Provide exceptional customer support to our existing members across multiple channels (chat, email, phone)
- Maintain accurate records and documentation with attention to detail
- Communicate with applicants and members in a professional, patient, and friendly manner
- Manage member accounts with empathy and efficiency
- Collaborate and communicate effectively across teams
- Analyse and manipulate data to identify trends, patterns, and priorities
- Identify member needs and help members use specific features of the platform
- Research and troubleshoot to determine appropriate solutions for members, proactively setting follow-ups to ensure resolution
- Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Build sustainable relationships of trust through open and interactive communication
- Follow communication procedures, guidelines, and policies
- Assess risks and issues, alerting management when needed
- Determine and implement process improvement
What you’ll bring
- 2+ years of experience working in a technology-first environment
- 2+ years of customer service experience
- Excellent communication skills (written, verbal, and listening)
- Fluency in multiple European languages a plus
- Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
- Ability to pivot, perform and deliver around tight deadlines
- Ability to work effectively, both independently and as part of a team
- Ability to adapt to change with the business needs of the company
- Proficiency in using computers, both for data entry, as well as for rapid navigation through systems to help support our customers
- Flexibility in shift schedule as required
- Architecture & Design industry experience preferred
- Membership qualification experience a plus
- Content management experience a plus
- Gated website experience a plus
Material Bank Leadership Principles:
- Speed Matters
- Good Judgment
- Dive Deep
- Simplify
- Think Big
- Team Player
- Drive Results
What you’ll get from us:
- Our people: If you thrive in an inclusive, innovative, and fast-paced organization, look no further! You will get to work alongside some of the brightest minds – Join a genuinely fun and supportive workplace where we keep our employees consistently engaged through internal communication and corporate events
- Growth: We’ll help you take your career to the next level. We want you to be creative and take initiative which will allow you to grow and create within the company. Most importantly, be the best at what matters!
- Competitive package and benefits
- Hybrid working pattern
About Material Bank
Material Bank is the world’s largest material marketplace for the architecture and design industry, providing the fastest and most powerful way to search and sample materials. Material Bank connects design professionals to hundreds of manufacturers through facilitating brand discovery, rep engagement, and material sampling.
Material Bank has transformed the way an entire industry discovers and samples materials. By removing the friction that exists in the process, we drive business between architects and designers (Members) and our Brand Partners (clients).
Our powerful material database and proprietary robotic distribution facility allow members to order samples until 6:30 (CET) to be delivered free of charge anywhere in Europe, in one box, by the next day.
Learn more about us at www.materialbank.eu
Member Vetting & Support Associate employer: Material Bank® Europe
Contact Detail:
Material Bank® Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Vetting & Support Associate
✨Tip Number 1
Familiarize yourself with the architecture and design industry. Understanding the needs and challenges faced by architects and designers will help you communicate effectively with applicants and provide them with the support they need.
✨Tip Number 2
Practice your data analysis skills. Since the role involves analyzing and manipulating data to identify trends, being comfortable with data tools and techniques will give you an edge in making informed decisions on membership approvals.
✨Tip Number 3
Enhance your communication skills. This position requires you to interact with applicants through various channels, so being able to convey information clearly and empathetically will be crucial in providing excellent member support.
✨Tip Number 4
Show your willingness to take ownership. In a fast-paced environment, demonstrating initiative and a proactive attitude will not only impress your potential employers but also help you thrive in the role.
We think you need these skills to ace Member Vetting & Support Associate
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Member Vetting & Support Associate position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, data analysis, or membership management. Use specific examples that demonstrate your attention to detail and ability to communicate effectively.
Show Your Team Spirit: Since this role requires working in a team environment, mention any past experiences where you successfully collaborated with others. Highlight your willingness to support colleagues and contribute to a positive team dynamic.
Craft a Friendly Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Use a friendly tone and express your eagerness to engage with Material Bank's member community, showcasing your empathy and commitment to excellent service.
How to prepare for a job interview at Material Bank® Europe
✨Show Your Attention to Detail
Since this role requires meticulous attention to detail, be prepared to discuss examples from your past experiences where you successfully managed detailed tasks. Highlight how your careful approach led to positive outcomes.
✨Demonstrate Your Team Spirit
This position is in a team environment, so share stories that showcase your ability to collaborate effectively with others. Discuss how you contribute to team success and support your colleagues.
✨Prepare for Data Analysis Questions
As the role involves analyzing and manipulating data, brush up on your analytical skills. Be ready to explain how you've used data to identify trends or make decisions in previous roles.
✨Emphasize Your Communication Skills
You'll be interacting with members frequently, so it's crucial to convey your strong communication skills. Prepare to discuss how you handle member queries and provide excellent customer service in various situations.
