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For Companies At a Glance
- Tasks: Monitor customer interactions and ensure compliance with standards and regulations.
- Company: Join DCBL, a leading name in Debt Collection and High Court Enforcement.
- Benefits: Enjoy 30 days holiday, early finish Fridays, free lunches, and a newly refurbished office.
- Why this job: Be part of a rapidly growing team with real career progression and a supportive culture.
- Qualifications: Strong communication skills and attention to detail are essential; familiarity with Microsoft Office is a must.
- Other info: Full training provided, with opportunities for personal and professional development.
The predicted salary is between 16800 - 28000 £ per year.
DCBL is a highly successful business and one of the market leaders in Debt Collection and High Court Enforcement. We are committed to maintaining the highest standards, exceeding expectations, and complying with regulations and guidance from our accrediting bodies.
A fantastic new opportunity to join us as a Quality Assurance Associate has become available. You would be joining our continually growing organisation which offers excellent earning potential and real career progression.
As a Quality Assurance Associate, you'll focus on monitoring customer interactions to ensure compliance with internal standards and industry regulations. You will be instrumental in developing monitoring systems, working alongside teams to foster a compliant culture. The role would suit someone with good organisational skills and attention to detail along with a "whatever it takes" attitude.
Salary: up to £28,000 per annum
Hours of work: 09:00 - 17:00, Monday - Friday schedule (36.5 hours per week)
Benefits:
- Early finish Fridays
- Dress Down Fridays
- 30 days holiday (including Bank Holidays)
- Employee Assistance Programme
- Newly refurbished offices
- Free Mersey Gateway bridge pass
- Free parking
- Free tea and coffee facilities
- Free monthly lunch
- Company social events
- Full training provided
- Career development and progression opportunities
- Rapidly expanding multi-functional operation
Key Responsibilities:
- Conduct regular quality monitoring reviews across all business areas to assess the effectiveness of communications and processes.
- Identify best practices and areas of concern, providing feedback and findings to relevant stakeholders.
- Analyse results from quality monitoring, identify recurring issues or themes, and determine the root causes.
- Collaborate with relevant teams to design corrective action plans to improve overall quality.
- Identify training needs based on the findings from quality reviews and liaise with operational managers and the training department to ensure support is provided to the necessary teams to improve performance.
- Work closely with the Operational teams to ensure internal processes align with regulations and company standards. Regularly review and update these processes to ensure ongoing compliance.
- Monitor and assess adherence to customer and regulatory requirements, including identifying data breaches, ensuring objection handling is effective, and complaints are managed according to company protocols.
- Log and report outcomes and trends identified through QA reviews. Conduct detailed root cause analysis and engage with stakeholders to implement necessary improvements.
- Participate in various activities, such as process drafting and training initiatives, in collaboration with the compliance team and wider operational teams.
- Prepare and deliver MI reports to senior management and other business areas, ensuring that relevant data is clear, concise, and actionable.
Skills and Experience Required:
- Familiarity and competency using Microsoft Office (Word, Excel, Outlook) is essential for effective reporting and communication.
- Excellent verbal and written communication skills, with a strong ability to produce reports, present findings, and deliver feedback.
- Strong time management skills to manage multiple priorities efficiently and meet deadlines.
- Ability to work flexibly and adapt to changing circumstances.
- High attention to detail to ensure the accuracy and compliance of all processes.
- Ability to solve problems, be proactive, and make decisions effectively.
- Ability to work as part of a team and alone.
- Ability to multitask in a fast-paced office environment.
Quality Assurance Associate in Runcorn employer: Direct Collection Bailiffs Ltd
Contact Detail:
Direct Collection Bailiffs Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Associate in Runcorn
✨Tip Number 1
Familiarise yourself with the debt collection and high court enforcement industry. Understanding the regulations and compliance standards will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of DCBL on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've ensured quality and compliance in previous roles. Having concrete instances ready will demonstrate your capability and fit for the Quality Assurance Associate position.
✨Tip Number 4
Showcase your organisational skills by discussing any tools or methods you've used to manage multiple priorities. This is crucial for the role, so highlighting your ability to multitask effectively will set you apart.
We think you need these skills to ace Quality Assurance Associate in Runcorn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Quality Assurance Associate role. Emphasise your attention to detail, organisational skills, and any previous experience in quality monitoring or compliance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of DCBL that attract you, and explain how your skills and experiences make you a perfect fit for the role.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as proficiency in Microsoft Office, excellent communication abilities, and strong time management. Provide examples of how you've demonstrated these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Quality Assurance Associate.
How to prepare for a job interview at Direct Collection Bailiffs Ltd
✨Showcase Your Attention to Detail
As a Quality Assurance Associate, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped identify issues or improve processes.
✨Demonstrate Your Communication Skills
Since the role involves reporting and delivering feedback, practice articulating your thoughts clearly. You might be asked to present findings or explain how you would communicate with stakeholders, so be ready to showcase your verbal and written communication skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you need to identify root causes of issues or suggest corrective actions. Think about how you would approach these situations in a real-world context.
✨Familiarise Yourself with Compliance Standards
Research the relevant regulations and compliance standards related to debt collection and high court enforcement. Being knowledgeable about these will not only impress your interviewers but also demonstrate your commitment to maintaining high standards in the role.
