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For Companies At a Glance
- Tasks: Engage with customers face-to-face, providing information and gathering feedback on utility work.
- Company: Costain delivers innovative infrastructure solutions across energy, water, transportation, and defence sectors in the UK.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Be a customer service ambassador, making a real impact in your community while working with a supportive team.
- Qualifications: Valid driving licence, strong communication skills, and experience in customer service are essential.
- Other info: Ideal for those looking to gain experience in a fast-paced, rewarding role.
The predicted salary is between 28800 - 43200 £ per year.
Customer Liaison Officer – Hitchin Job Description
The Customer Liaison Officer will work directly in the community alongside our Operational teams interacting with our external customers face to face. Working alongside our Operational engineering teams, providing our customers with specific information regarding the utilities work taking place, capturing vital personal data and obtaining feedback following the completion of the work. To deliver face to face Customer feedback to our Operational Teams, giving coaching on how to improve their Customer Scores and comments.
#LI-AW1
Responsibilities
Key Responsibilities
- To act as an ambassador for the client in front of customers and members of the public, as well as other stakeholders including business owners, retail outlets and others who may be impacted by our work
- Present a professional, personable and reassuring face to the business
- Communicate directly with customers to inform, advise and educate, and ensure that people are aware of the work we do, how it might affect them and, where necessary, to take responsibility for supporting them
- Support the operational teams in their communications with customers and others
- Act as an exemplar of customer service excellence both in the public domain and when working in the offices and depots
- Communicate directly with our customers on the doorstep while working collaboratively with the operational teams and Site managers
- Be a leading advocate in the effort to maximise customer satisfaction and minimise customer complaints
Qualifications
Essential
- A valid driving licence
- Ability to adjust to a change in focus to accommodate Operational needs and the ability to work in a fast-paced environment and have a strong mind set
- Experience in a customer face to face service role
- Conscientious with the tenacity and resolve to see things through
- Organised and punctual
- Articulate and good at explaining things
- Thorough, with good record keeping.
- IT literate, including Microsoft Office – Intermediate Word, Excel, Outlook and internet/intranet capabilities
- Strong oral and written communication skills
Desirable
- Knowledge / experience of working in the utilities industry is desirable
Essential
- GSCEs in subjects such as English and Maths
Desirable
- A-level or degree in English
About Us
Costain helps to improve people\’s lives with integrated, leading edge, smart infrastructure solutions across the UK\’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK\’s leading smart infrastructure solutions company. We will achieve this by focusing on blue chip clients whose major spending plans are underpinned by strategic national needs, regulatory commitments, legislation or essential performance requirements. We offer our clients leading edge solutions that are digitally optimised through the following five services which cover the whole lifecycle of their assets: future-shaping strategic consultancy; consultancy and advisory; digital technology solutions; asset optimisation and complex programme delivery. Our culture and values underpin everything we do.
Costain appreciate the time and effort taken when applying for one of our positions but, due to the high volume of responses, we are unable to provide individual feedback on candidates at application phase.
We do share individual feedback following an interview .
A Disability Confident employer will generally offer an interview to any applicant that disclose they have a disability and meets the minimum criteria for the job as defined by the employer.
It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
For more details please go to the Disability Confident website:
Customer Liaison Officer - Hitchin employer: Costain
Contact Detail:
Costain Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer - Hitchin
✨Tip Number 1
Familiarise yourself with the utilities industry and the specific challenges it faces. Understanding the context in which you'll be working will help you engage more effectively with customers and operational teams.
✨Tip Number 2
Practice your communication skills, especially face-to-face interactions. Role-playing scenarios with friends or family can help you become more comfortable explaining complex information clearly and reassuringly.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to maintain professionalism and resolve issues effectively.
✨Tip Number 4
Research Costain's values and recent projects. Being able to discuss how your personal values align with theirs during an interview can set you apart as a candidate who is genuinely interested in the role.
We think you need these skills to ace Customer Liaison Officer - Hitchin
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Customer Liaison Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Emphasise any previous experience in customer-facing roles, particularly in fast-paced environments. Provide specific examples of how you've successfully communicated with customers and resolved issues to demonstrate your suitability for the role.
Showcase Communication Skills: Since strong oral and written communication skills are essential, ensure your CV and cover letter reflect your ability to articulate information clearly. Use concise language and avoid jargon to make your application easy to read.
Personalise Your Application: Address your application to the hiring manager if possible, and include a brief introduction about why you are interested in working for Costain. Mention their commitment to improving people's lives through smart infrastructure solutions to show that you share their values.
How to prepare for a job interview at Costain
✨Know the Company
Before your interview, take some time to research Costain and their role in the utilities industry. Understanding their mission, values, and recent projects will help you align your answers with what they are looking for.
✨Demonstrate Customer Service Skills
As a Customer Liaison Officer, showcasing your experience in face-to-face customer service is crucial. Prepare examples of how you've successfully handled customer interactions and resolved issues in the past.
✨Be Prepared for Scenario Questions
Expect questions that assess your ability to handle real-life situations. Think of scenarios where you had to communicate complex information clearly or manage customer expectations effectively.
✨Showcase Your Communication Skills
Since the role requires strong oral and written communication skills, practice articulating your thoughts clearly. You might be asked to explain a technical concept simply, so be ready to demonstrate this ability.
