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- Tasks: Provide 1st and 2nd line support for Sage 200 users and troubleshoot issues.
- Company: Join a rapidly growing business solutions provider known for innovation.
- Benefits: Enjoy remote work flexibility and a supportive team environment.
- Why this job: Great opportunity to advance your career in a dynamic and collaborative setting.
- Qualifications: 1-2 years of Sage 200 support experience and strong communication skills required.
- Other info: Sage 200 certification and knowledge of SQL Server are desirable.
The predicted salary is between 30000 - 42000 £ per year.
Are you a Sage 200 expert with a knack for problem-solving and a passion for customer service? Our client, a reputable and rapidly growing business solutions provider, is seeking a Sage 200 Support Technician to join their dynamic team. This is a fantastic opportunity for someone looking to take the next step in their career within a supportive and innovative environment.
Key Responsibilities:
- Provide 1st and 2nd line support for Sage 200 users across finance, commercial, and operational teams.
- Troubleshoot and resolve issues relating to Sage 200 modules (e.g., Financials, Commercials, Manufacturing).
- Liaise with end-users to gather information, log issues, and ensure timely resolution.
- Work with developers and consultants to escalate and resolve more complex technical problems.
- Assist with software upgrades, patching, and system testing.
- Document support processes and maintain internal knowledge base articles.
Required Skills & Experience:
- Proven experience supporting Sage 200 (minimum 1–2 years).
- Strong understanding of core Sage 200 modules (particularly Financials and Commercials).
- Excellent communication and problem-solving skills.
- Knowledge of SQL Server and basic report creation (e.g., Sage Reports, Crystal Reports) is desirable.
- Experience working in a helpdesk or application support environment.
- Ability to manage and prioritise workload effectively.
Desirable:
- Sage 200 certification or training.
- Exposure to ERP migrations or implementations.
- Familiarity with related add-ons and integrations (e.g., Spindle, Draycir, Sicon).
Sage 200 Technical Support Analyst | Remote employer: SoCode Recruitment
Contact Detail:
SoCode Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sage 200 Technical Support Analyst | Remote
✨Tip Number 1
Make sure to brush up on your Sage 200 knowledge, especially the Financials and Commercials modules. Being able to demonstrate your expertise in these areas during any discussions will show that you're not just familiar with the software, but that you truly understand its intricacies.
✨Tip Number 2
Prepare to discuss specific examples of how you've resolved issues in previous roles. Having a few case studies ready can help illustrate your problem-solving skills and your ability to communicate effectively with users.
✨Tip Number 3
Familiarise yourself with SQL Server and report creation tools like Sage Reports or Crystal Reports. Even if it's not a primary focus of the role, showing that you have a basic understanding can set you apart from other candidates.
✨Tip Number 4
Network with current or former Sage 200 support analysts. They can provide insights into the role and the company culture, which can be invaluable during interviews. Plus, it shows your proactive approach to understanding the position better.
We think you need these skills to ace Sage 200 Technical Support Analyst | Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Sage 200, particularly in supporting its core modules like Financials and Commercials. Use specific examples of how you've resolved issues or improved processes in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and problem-solving. Mention your relevant experience and how it aligns with the responsibilities outlined in the job description. Be sure to convey your enthusiasm for joining a dynamic team.
Showcase Technical Skills: If you have knowledge of SQL Server or experience with report creation, make sure to include this in your application. Highlight any relevant certifications or training related to Sage 200, as this will strengthen your candidacy.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at SoCode Recruitment
✨Showcase Your Sage 200 Expertise
Make sure to highlight your experience with Sage 200 during the interview. Be prepared to discuss specific modules you've worked with, especially Financials and Commercials, and share examples of how you've successfully resolved issues in the past.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting, be ready to walk through your problem-solving process. You might be asked to solve a hypothetical issue on the spot, so think aloud and explain your reasoning as you work through it.
✨Communicate Clearly
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to liaise with end-users who may not have a technical background. This will show your ability to connect with clients effectively.
✨Prepare for Technical Questions
Brush up on your knowledge of SQL Server and report creation tools like Sage Reports and Crystal Reports. Expect questions that assess your technical skills, so be ready to discuss your experience and any relevant projects you've completed.
