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- Tasks: Lead the reservations team and optimise hotel revenue strategies daily.
- Company: Join a dynamic hotel focused on maximising guest experiences and profitability.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant work culture.
- Why this job: Be at the forefront of driving hotel success while enhancing guest satisfaction.
- Qualifications: Bachelor's degree preferred; 3+ years in hotel reservations or revenue management required.
- Other info: Utilise cutting-edge revenue management systems to boost your career.
We are seeking a dedicated and experienced Hotel Revenue and Reservations Manager to lead our reservations department and optimize the hotel's revenue strategy. The ideal candidate will be responsible for managing the reservations team, overseeing day-to-day operations, and utilizing dynamic pricing, demand forecasting, and inventory management to maximize profitability. This role is essential in driving occupancy rates, maintaining a high Average Daily Rate (ADR), and ensuring a seamless guest experience while supporting the overall revenue management strategy of the hotel.
Key Responsibilities:
- Reservations Management: Oversee the daily operations of the reservations department, ensuring smooth service delivery and efficient booking processes. Manage reservation agents and handle guest inquiries, cancellations, and special requests.
- Booking Optimization: Monitor and adjust booking strategies to maximize room availability and occupancy across all channels. Implement upselling strategies and manage group/corporate bookings.
- Inventory & Capacity Management: Track room availability in real-time to prevent overbookings and optimize room allocation. Adjust sales strategies for peak and off-peak seasons, including managing restrictions and overbooking strategies.
- Channel Management: Ensure consistency in pricing and availability across OTAs, GDS, and direct platforms. Maintain strong relationships with distribution partners to drive reservations.
- Guest Relations: Train the reservations team to provide exceptional customer service. Manage complex requests and resolve booking issues while building relationships with repeat guests.
- Forecasting: Collaborate with teams to forecast demand, analyse trends, and adjust strategies based on market conditions.
- Revenue Management: Develop and implement dynamic pricing strategies to maximize revenue, adjusting rates based on demand, market trends, and competitor activity.
- Demand Forecasting: Analyse booking patterns, seasonal trends, and competitor performance to forecast demand and adjust pricing and inventory strategies.
- Inventory Control: Ensure efficient room inventory allocation and adjust restrictions based on demand, maximizing revenue through strategic management.
- Competitor & Market Analysis: Conduct regular competitor analysis to stay competitive in the market and adjust pricing strategies accordingly.
- Revenue Optimisation: Maximise additional revenue through upselling, targeted offers, and optimising pricing for different guest segments.
- Performance Reporting: Monitor KPIs such as ADR, RevPAR, and occupancy. Provide actionable insights and recommendations to improve revenue performance.
- Collaboration: Work closely with sales and marketing teams to implement promotions and campaigns aligned with revenue goals.
- System Management: Utilize revenue management systems and tools to automate pricing, improve forecasting, and track demand effectively.
Qualities:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- 3+ years of experience in hotel reservations, revenue management, or a related role.
- Strong knowledge of revenue management systems, booking platforms, and pricing strategies.
- Excellent analytical, organizational, and decision-making skills.
- Exceptional communication and leadership abilities.
- Proven ability to optimize inventory and pricing strategies to maximize revenue.
- Proficiency in Microsoft Office Suite and hotel Property Management Systems (PMS).
Revenue and Reservations Manager employer: Carnoustie Golf Hotel and Spa
Contact Detail:
Carnoustie Golf Hotel and Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue and Reservations Manager
✨Tip Number 1
Familiarise yourself with the latest revenue management systems and tools. Being well-versed in these technologies will not only enhance your application but also demonstrate your commitment to optimising hotel revenue strategies.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those in revenue management roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Stay updated on market trends and competitor pricing strategies. This knowledge will not only prepare you for interviews but also show that you are proactive and ready to contribute to the hotel's revenue optimisation efforts.
✨Tip Number 4
Prepare to discuss specific examples of how you've successfully managed reservations or improved revenue in past roles. Highlighting your achievements will make you stand out as a candidate who can deliver results.
We think you need these skills to ace Revenue and Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel revenue management and reservations. Emphasise your achievements in optimising occupancy rates and implementing pricing strategies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of revenue management. Mention specific examples of how you've successfully managed reservations or improved revenue in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to dynamic pricing, demand forecasting, and inventory management. Use keywords from the job description to demonstrate your fit for the role.
Showcase Leadership Experience: If you have experience managing teams, be sure to include this in your application. Highlight your ability to train staff and improve customer service within the reservations department.
How to prepare for a job interview at Carnoustie Golf Hotel and Spa
✨Showcase Your Revenue Management Knowledge
Be prepared to discuss your understanding of dynamic pricing, demand forecasting, and inventory management. Highlight any specific strategies you've successfully implemented in previous roles that maximised revenue.
✨Demonstrate Leadership Skills
As a Revenue and Reservations Manager, you'll be leading a team. Share examples of how you've effectively managed teams, resolved conflicts, and trained staff to provide exceptional customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios related to booking optimisation, handling overbookings, or managing complex guest requests, and explain how you would approach these situations.
✨Know the Market and Competitors
Research the hotel’s market position and its competitors. Be ready to discuss how you would conduct competitor analysis and adjust pricing strategies to stay competitive, demonstrating your proactive approach to revenue management.
