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For Companies At a Glance
- Tasks: Manage reservations, optimise occupancy, and enhance guest relationships daily.
- Company: Join Mount Royal Hotel Edinburgh, part of the diverse Ascott Limited hospitality family.
- Benefits: Enjoy career growth, on-the-job training, and team performance incentives.
- Why this job: Be part of a vibrant team in a supportive, inclusive environment with global opportunities.
- Qualifications: Fluent English, customer service skills, and IT proficiency; hospitality qualification preferred but not essential.
- Other info: Full training provided for Opera Cloud PMS; diverse backgrounds welcomed.
The predicted salary is between 36000 - 60000 £ per year.
Mount Royal Hotel Edinburgh is seeking a confident, vibrant and knowledgeable Reservations Manager. You will report to the Hotel General Manager responsible for managing the reservation process and operations in the property to meet financial targets for the property. You will work closely with the revenue management team to implement pricing strategy.
A Reservations Manager will be responsible for:
- Manage related reservations systems to ensure correct configurations and full working capacity
- Analyse no-shows and cancellations to improvise procedures to rectify situations
- Build and maintain relationships with guests through customer relationship programmes
- Operationalise compliance management on reservation policies and procedures, and legal requirements
- Identify risk response activities to manage system downtime
- Manage room inventory to maximise occupancy
- Resolve situations arising from overbooking of room inventory
- Support budget forecasting processes for the department
- Manage departmental costs to keep operating expenses within budget
- Develop innovation and productivity plans to improve reservation operations and service delivery
To be successful in the role of Reservations Manager, we require:
- Fluent in verbal and written English
- Hospitality related qualification preferred but not essential
- Proficient IT user
- Opera Cloud PMS experience desirable (full training given)
- Excellent customer service skills
Working with us provides the following benefits to you:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- Staff incentives when you and the team perform
Reservations Manager employer: Mount Royal Hotel Edinburgh
Contact Detail:
Mount Royal Hotel Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarise yourself with Opera Cloud PMS, as it's a desirable skill for this role. If you haven't used it before, consider watching online tutorials or joining forums to learn the basics and demonstrate your initiative.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in reservations management. Attend industry events or join relevant online groups to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This will help you stand out during any interviews and demonstrate your ability to build relationships with guests.
✨Tip Number 4
Research Mount Royal Hotel Edinburgh and its unique offerings. Understanding their brand and values will allow you to tailor your approach and show genuine interest in contributing to their success.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations management and customer service. Emphasise any specific achievements or skills that align with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention your familiarity with reservation systems and how you can contribute to maximising occupancy and improving service delivery.
Highlight Relevant Skills: In your application, clearly outline your IT proficiency, especially if you have experience with Opera Cloud PMS. Also, mention your ability to analyse data and improve procedures, as these are key aspects of the role.
Showcase Customer Relationship Management: Demonstrate your experience in building and maintaining guest relationships. Provide examples of how you've successfully managed customer interactions and resolved issues in previous roles.
How to prepare for a job interview at Mount Royal Hotel Edinburgh
✨Know Your Systems
Familiarise yourself with reservation systems, especially Opera Cloud PMS if you can. Being able to discuss your experience or understanding of these systems will show your technical competence and readiness for the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully handled customer interactions in the past. Highlight your ability to build relationships and resolve issues, as this is crucial for a Reservations Manager.
✨Understand Revenue Management
Brush up on basic revenue management principles and be ready to discuss how you would work with the revenue management team. Showing that you understand pricing strategies and occupancy maximisation will impress your interviewers.
✨Prepare for Scenario Questions
Think about potential scenarios you might face, such as overbooking situations or handling cancellations. Prepare your responses to demonstrate your problem-solving skills and ability to manage stress effectively.
