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For Companies At a Glance
- Tasks: Lead and motivate your team to drive sales and enhance customer experience.
- Company: Join a dynamic retail company focused on growth and customer satisfaction.
- Benefits: Enjoy competitive pay, career development opportunities, and a vibrant work culture.
- Why this job: Be part of a supportive team that values your input and fosters personal growth.
- Qualifications: No prior experience required; just bring your passion for leadership and customer service.
- Other info: Flexible hours make it perfect for students balancing studies and work.
The predicted salary is between 28800 - 43200 £ per year.
The Store Manager is responsible for driving daily sales growth by effectively leading, developing, and motivating their team. They will enhance commercial awareness through strategic sales planning, foster strong customer and colleague relationships through clear communication, and uphold high standards in store presentation, health & safety, and customer service.
Key Responsibilities:
- Leadership & Team Development: Set realistic targets and lead by example with professional behaviour and high presentation standards. Recruit, coach, develop, and review team performance alongside the Area Manager, ensuring timely management of all sales, compliance, and HR-related processes.
- Sales & Commercial Management: Drive all commercial activities, ensuring the team effectively utilises the sales process. Manage existing and potential customer data, analysing the local market and competition. Monitor KPI performance reports and implement necessary follow-up actions. Ensure high levels of transactional compliance and enforce fraud prevention procedures. Oversee discount controls, regularly reviewing team transactions to meet sales objectives.
- Operational & Compliance Oversight: Conduct regular self-assessments using the weekly Store Audit to maintain compliance with company processes. Ensure adherence to all operational procedures and policies as established by the business. Take ownership of health & safety within the store, completing monthly H&S checklists with guidance from the Health & Safety Manager.
- Customer Service Excellence: Provide exemplary customer service, fostering a positive shopping experience. Proactively manage customer complaints to ensure swift and satisfactory resolutions, in line with company standards.
- Additional Duties: Collaborate effectively within a team, building strong business relationships internally and externally. Communicate professionally at all levels using appropriate methods and language. Carry out any other reasonable duties as required.
Key Accountabilities:
- Adherence to the Store Commercial & Development Plan in coordination with the Area Manager.
- Compliance with all company policies, operational procedures, and health & safety regulations.
- Implementation of the Grey Fleet & Hire Car Policy, as outlined by the business.
Contact Detail:
Dynamix Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager
✨Tip Number 1
Familiarise yourself with the latest retail trends and customer service best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to staying ahead in the retail industry.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 3
Prepare specific examples of how you've successfully led a team or improved sales in previous roles. Being able to share concrete achievements will showcase your leadership skills and commercial acumen.
✨Tip Number 4
Demonstrate your understanding of compliance and operational procedures by discussing relevant experiences. Highlighting your attention to detail and commitment to health and safety can set you apart from other candidates.
We think you need these skills to ace Retail Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management. Focus on your leadership skills, sales achievements, and any specific examples of team development or customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly in driving sales and managing teams.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements such as sales growth percentages, successful team projects, or improvements in customer satisfaction scores to demonstrate your impact in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Store Manager role.
How to prepare for a job interview at Dynamix Recruitment Limited
✨Showcase Your Leadership Skills
As a Store Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on how you set targets and motivated your colleagues to achieve them.
✨Understand Sales Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you've used data to drive sales growth and improve team performance in previous roles.
✨Emphasise Customer Service Excellence
Prepare to discuss your approach to customer service. Share specific instances where you've resolved customer complaints effectively, ensuring a positive shopping experience that aligns with company standards.
✨Demonstrate Compliance Awareness
Highlight your understanding of operational procedures and health & safety regulations. Be prepared to talk about how you've maintained compliance in previous positions and the importance of these practices in a retail environment.
