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- Tasks: Support customers with vehicle updates and bookings while upselling products.
- Company: Join a leading main dealership known for its growth and customer focus.
- Benefits: Enjoy 30 days holiday, discounts on services, and a gym membership.
- Why this job: Be part of a dynamic team with opportunities for career progression and training.
- Qualifications: Strong organisational skills, UK driving licence, and customer service experience preferred.
- Other info: Work Monday to Friday with one Saturday every three weeks.
The predicted salary is between 28000 - 30000 £ per year.
£28-30k Basic + OTE £35k
Bath
Permanent, Full Time
Working Hours: Monday – Friday / 1 in 3 Saturdays - 46.33 Hours weekly
We are currently working with a main dealership client who are actively hiring for an Aftersales advisor to join their growing team. If you would be interested, apply now!
Duties and Responsibilities include:
- Updating customers on their vehicle and any potential work that needs to be done
- Ensuring all recorded information is accurate and stored correctly
- Booking vehicles into the workshop
- Achieving set performance targets by upselling products
- Ensuring adherence to all GDPR guidelines
Your background & skill:
- Excellent organisational and administrative skills
- A full UK driving licence
- Great attention to detail
- A background in customer service would be highly advantageous
- Experience using computer software systems
Benefits
- 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
- Fantastic discounts on MOT’s, services and parts
- Life assurance benefit, at no cost to yourself
- Discounted gym membership
- Retailer discount portal with discounts from some of the UK’s biggest retailers
- £1,000 refer a friend scheme
- Full training and support to develop and progress your career
For further details on this Aftersales Advisor role and other jobs in the motor trade please contact Adam Curtis at ACS Recruitment Consultancy.
Aftersales Advisor employer: ACS Recruitment Consultancy
Contact Detail:
ACS Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Advisor
✨Tip Number 1
Familiarise yourself with the specific services and parts offered by the dealership. This knowledge will not only help you in conversations during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication and relationship-building. Consider role-playing scenarios with a friend to practice handling various customer inquiries.
✨Tip Number 3
Make sure to highlight any experience you have with computer software systems, especially those related to automotive services. Being tech-savvy can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and performance targets. This shows that you're proactive and serious about contributing to the dealership's success.
We think you need these skills to ace Aftersales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any administrative roles. Emphasise your organisational skills and attention to detail, as these are crucial for the Aftersales Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the duties mentioned in the job description. Mention your ability to update customers effectively and your experience with upselling products, which is key for achieving performance targets.
Showcase Relevant Skills: In your application, clearly outline your experience with computer software systems and any previous roles that required meticulous record-keeping. This will demonstrate your capability to handle the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is essential for the Aftersales Advisor role.
How to prepare for a job interview at ACS Recruitment Consultancy
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, you'll be interacting with customers regularly. Be prepared to discuss your previous customer service experiences and how you've handled challenging situations. Highlight your ability to communicate effectively and ensure customer satisfaction.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. During the interview, provide examples of how you manage multiple tasks efficiently. Discuss any systems or methods you use to keep track of information and ensure accuracy in your work.
✨Familiarise Yourself with GDPR Guidelines
Since adherence to GDPR is crucial in this position, make sure you understand the basics of data protection. Be ready to explain how you would handle customer information responsibly and ensure compliance with regulations.
✨Prepare for Upselling Scenarios
Upselling is a key part of achieving performance targets. Think of examples where you've successfully upsold products or services in the past. Be ready to discuss your approach and how you identify opportunities to enhance customer experience while boosting sales.
