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- Tasks: Engage with customers, manage inquiries, and upsell products to boost sales.
- Company: Join a dynamic Glasgow-based organisation focused on client satisfaction and sales excellence.
- Benefits: Enjoy remote work options, competitive salary, and a supportive training environment.
- Why this job: Be part of a vibrant team that values your input and fosters personal growth.
- Qualifications: Confident communicator with a customer-focused attitude and strong MS Office skills.
- Other info: Initial training in Glasgow City Centre for 3-6 weeks before transitioning to remote work.
The predicted salary is between 19800 - 26700 £ per year.
Location: Glasgow (WFH)
Salary: 23,810 per annum
Contract Type: Permanent
Working Pattern: Full Time (Monday to Friday, 9:00 AM - 5:00 PM)
Our client is currently seeking a dedicated Customer Service Administrator to join their team in Glasgow City Centre. This is an exciting opportunity to become part of a dynamic organisation that values client satisfaction and sales excellence.
Key Responsibilities:
- Manage existing and new customer relationships to ensure high levels of client satisfaction and encourage repeat business.
- Upsell products during client interactions to maximise sales opportunities.
- Efficiently handle incoming inquiries via a centralised mailbox, ensuring prompt and accurate responses.
- Issue quotations to customers, maintaining accuracy and compliance with company guidelines.
- Liaise with clients regarding lead times, updates, and order statuses.
- Track sales leads and inquiries, maintaining accurate and updated records.
- Handle inbound calls from customers, addressing queries, tracking orders, and managing parts/returns.
- Communicate with suppliers to ensure orders are processed within agreed timescales, fostering effective communication throughout.
To Succeed in This Role, You Should Have:
- A confident and professional telephone manner with excellent communication skills.
- The ability to thrive in a fast-paced sales environment, meeting targets and deadlines.
- A customer-focused attitude, always aiming to provide the highest level of service.
- A genuine drive and ambition to achieve exceptional results for clients.
- Excellent MS Office skills, particularly proficiency in Excel.
Location Note: The office is conveniently located just a 5-minute walk from Glasgow Central train station. As our client is a Glasgow based organisation they would ideally like the candidate to be based in Glasgow or the surrounding areas.
Training: Initial training for this role will take place in Glasgow City Centre for 3-6 weeks to ensure you are fully equipped for success before moving to work fully from home.
If you are interested in taking on this exciting opportunity, please contact us at 0141 226 4041 to discuss your experience and learn more about our client. We look forward to hearing from you soon!
Customer Service/Sales Agent employer: Office Angels Limited
Contact Detail:
Office Angels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Sales Agent
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be selling and how it benefits customers can give you an edge during interviews and help you upsell effectively.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires a confident telephone manner, consider role-playing with a friend or family member to simulate customer interactions.
✨Tip Number 3
Research common customer service scenarios and prepare responses. Being able to demonstrate how you would handle specific situations can showcase your problem-solving abilities and customer-focused attitude.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service/Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to manage customer relationships and upsell products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer-focused attitude. Mention your enthusiasm for the role and how your background aligns with the company's values.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office, particularly Excel, as well as your ability to thrive in a fast-paced environment. These skills are crucial for the role.
Follow Up: After submitting your application, consider following up with a polite email or call to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Office Angels Limited
✨Showcase Your Communication Skills
As a Customer Service/Sales Agent, excellent communication is key. Practice articulating your thoughts clearly and confidently, especially over the phone. Consider role-playing common customer scenarios to demonstrate your ability to handle inquiries effectively.
✨Demonstrate Your Customer Focus
Highlight your commitment to client satisfaction during the interview. Share specific examples of how you've gone above and beyond for customers in previous roles. This will show that you understand the importance of building strong relationships.
✨Prepare for Sales Scenarios
Since upselling is part of the role, be ready to discuss your sales experience. Think of times when you successfully upsold a product or service and be prepared to explain your approach. This will illustrate your ability to maximise sales opportunities.
✨Familiarise Yourself with MS Office
Given the emphasis on MS Office skills, particularly Excel, brush up on your proficiency before the interview. Be ready to discuss how you've used these tools in past roles, especially in managing customer data or tracking sales leads.
