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For Companies At a Glance
- Tasks: Lead user research to enhance public services in Birmingham's diverse communities.
- Company: Join Hays, a key player in transforming local council services.
- Benefits: Enjoy a hybrid work pattern and the potential for a permanent role.
- Why this job: Make a real impact on community services while championing user-centred design.
- Qualifications: Experience in digital product delivery and user-centred design is essential.
- Other info: Be part of a transformative programme shaping the future of community services.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
??Location:Birmingham (Hybrid Work Pattern) ??Contract Type:Initial 6-month contract with potential to go permanent
Hays is proud to be supporting a major transformation programme within the local council's Customer Services team. As part of this exciting project, we are seeking a Senior User Researcher to help shape the next phase of service delivery across Birmingham. This is a fantastic opportunity to play a key role in designing inclusive, user-centred public services that truly meet the needs of the city's diverse communities.
?? About the Role:As a Senior User Researcher, you will:
- Plan, design, and conduct user research activities for complex services and products.
- Lead research across multiple product teams, ensuring user needs are central to all design and policy decisions.
- Engage with Birmingham's diverse communities to understand their experiences and translate insights into actionable service improvements.
- Champion user research best practices and contribute to the development of the user research community within the council.
?? Key Responsibilities:
- Lead user research for complex, high-risk, and interdependent services.
- Build and execute research and analysis plans using both qualitative and quantitative methods.
- Create evidence bases to support inclusive service design, particularly for assisted digital delivery.
- Work across multidisciplinary teams to ensure services are accessible, intuitive, and effective.
- Support the user research community of practice by setting standards, mentoring others, and running learning events.
? What You'll Bring:
- Proven experience delivering digital products in large, complex organisations using agile methodologies.
- Deep understanding of user-centred design, service design, and agile delivery practices.
- Strong experience in balancing client, organisational, and technical needs in research recommendations.
- Expertise in a wide range of research methods and the ability to translate insights into design decisions.
- Knowledge of modern technology, cloud architecture, and software development practices.
- A collaborative mindset and a passion for inclusive, evidence-based service design.
Send your updated CV now to be part of a transformative programme that's shaping the future of community services.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher
✨Tip Number 1
Familiarise yourself with Birmingham's diverse communities and their specific needs. Understanding the local context will not only help you in interviews but also demonstrate your commitment to user-centred design.
✨Tip Number 2
Showcase your experience with agile methodologies by discussing specific projects where you've successfully led user research. Be prepared to share examples of how your insights influenced design decisions.
✨Tip Number 3
Engage with the user research community online, perhaps through forums or social media. This can help you stay updated on best practices and trends, which you can reference during discussions with the hiring team.
✨Tip Number 4
Prepare to discuss how you balance client, organisational, and technical needs in your research recommendations. Having a clear framework for this will show your strategic thinking and problem-solving skills.
We think you need these skills to ace Senior User Researcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior User Researcher position. Tailor your application to highlight your relevant experience in user research and service design.
Craft a Compelling CV: Your CV should clearly showcase your experience with user-centred design and agile methodologies. Include specific examples of past projects where you've successfully led user research and how it influenced design decisions.
Write a Strong Cover Letter: In your cover letter, express your passion for inclusive service design and your understanding of Birmingham's diverse communities. Highlight how your skills align with the key responsibilities outlined in the job description.
Showcase Your Research Skills: Be prepared to discuss your expertise in various research methods during the application process. Provide examples of how you've used qualitative and quantitative data to inform design decisions in previous roles.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Showcase Your User-Centred Design Knowledge
Make sure to highlight your understanding of user-centred design principles during the interview. Be prepared to discuss specific examples where you've successfully implemented these practices in previous roles, especially in complex environments.
✨Demonstrate Your Research Methodology Expertise
Familiarise yourself with a variety of research methods, both qualitative and quantitative. Be ready to explain how you've used these methods to gather insights and how those insights have influenced design decisions in past projects.
✨Engage with the Community Focus
Since this role involves engaging with diverse communities, think about how you can demonstrate your experience in this area. Prepare to share examples of how you've successfully interacted with different user groups and translated their feedback into actionable improvements.
✨Prepare for Collaborative Scenarios
As the role requires working across multidisciplinary teams, be ready to discuss your collaborative experiences. Think of specific instances where you've worked with others to achieve a common goal, and how you navigated any challenges that arose.
