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- Tasks: Help families plan meaningful farewells while managing your own schedule and client relationships.
- Company: Join Co-op Funeralcare, a trusted name in supporting families during difficult times.
- Benefits: Enjoy 30% off Co-op products, 23 days holiday, and access to career development opportunities.
- Why this job: Make a real difference in your community while working in a supportive and friendly environment.
- Qualifications: Full UK driving licence, excellent communication skills, and experience in customer service or sales preferred.
- Other info: We promote diversity and inclusion, welcoming applications from everyone.
The predicted salary is between 28800 - 43200 £ per year.
At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones. As a Funeral Plan Arranger, you’ll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries and build relationships in your local community.
Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
- Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner.
- Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required.
- Ideally worked in sales, customer service, financial services and other client facing roles where you’ve supported a client in purchasing the correct product to serve their needs.
- Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community.
- A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to.
- Excellent admin and organisational skills, with the ability to work on your own and manage your diary, as well as travel to client meetings and support the branch teams when necessary.
- A passion for delivering great service and providing good outcomes for clients.
You’ll get a fantastic benefits package including:
- 30% off Co-op branded products and 10% off other brands in our food stores all year-round as well as discounts on other Co-op products and services.
- 23 days holidays (pro rata, rising with service).
- A pension with up to 10% employer contributions.
- Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day.
- Access to virtual GP and free eye tests.
- Endless career development opportunities including apprenticeships.
- Friendly, supportive team and the knowledge that you make a huge difference to your community.
- Access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.
We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.
In this role you’ll work under FCA regulation – we’ll provide you with all the training you need to become a ‘certified colleague’. To make sure you’re eligible to advise clients on ‘pre-need’ funeral plans as a ‘certified colleague’, we’ll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy.
Customer Service (Funeral Arranger) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service (Funeral Arranger)
✨Tip Number 1
Familiarise yourself with the funeral planning process and the specific services offered by Co-op Funeralcare. Understanding their offerings will help you engage confidently with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Network within your local community to build relationships that could lead to referrals. Attend community events or join local groups where you can meet people and discuss the importance of funeral planning, showcasing your commitment to providing support.
✨Tip Number 3
Practice your communication skills, especially in sensitive situations. Role-playing scenarios with friends or family can help you become more comfortable discussing difficult topics, which is essential for a Funeral Plan Arranger.
✨Tip Number 4
Stay organised and develop a system for managing your calendar and client follow-ups. This will not only help you keep track of appointments but also demonstrate your ability to handle the administrative aspects of the role effectively.
We think you need these skills to ace Customer Service (Funeral Arranger)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, or any client-facing roles. Emphasise your communication skills and ability to build relationships, as these are crucial for the Funeral Plan Arranger position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering great service and your understanding of the funeral industry. Mention specific experiences where you've helped clients make informed decisions, as this will resonate with the role's requirements.
Highlight Attention to Detail: In your application, provide examples of how you've maintained accuracy and adhered to regulations in previous roles. This is particularly important for the Funeral Plan Arranger position, where keeping accurate records is essential.
Showcase Your Organisational Skills: Demonstrate your ability to manage your own calendar and work independently. Include examples of how you've successfully organised your time and tasks in past positions, as this will be key in managing client meetings and supporting branch teams.
How to prepare for a job interview at Co-op
✨Show Empathy and Understanding
As a Funeral Plan Arranger, you'll be dealing with clients during sensitive times. Demonstrating empathy and understanding in your responses will show that you can connect with clients on a personal level, which is crucial for this role.
✨Highlight Your Communication Skills
Excellent communication is key in this position. Be prepared to discuss examples of how you've effectively communicated with clients in the past, especially in challenging situations. This will showcase your ability to build meaningful relationships.
✨Demonstrate Organisational Skills
Since you'll be managing your own calendar and client meetings, it's important to highlight your organisational skills. Share specific examples of how you've successfully managed multiple tasks or schedules in previous roles.
✨Prepare for Regulatory Questions
Given the importance of adhering to guidelines and regulations in this role, be ready to discuss your understanding of compliance and how you've ensured accuracy in your previous work. This will demonstrate your attention to detail and commitment to following policies.
