Sales Manager - Field Account Management

Hybrid – London / Folkestone – Travel for this role will be required We are searching for an exceptional Sales Manager (Trade Success) to join our team to help us deliver our redefined and ambitious travel agency strategy. You are an industry-leading sales professional with relationship building superpowers and a relentless hunger to achieve sales goals by clearing the way for our travel agent partners. You motivate and challenge your team and internal business partners to ensure Titan Travel is the best in class. You thrive under pressure and can think creatively to ensure maximum return on investment and ensure Titan Travel is our travel agent partners first choice. You are committed to being the best, never settling and always improving the service to our travel agent partners. The Sales Manager (Trade Success) is a critical role within the trade sales channel. The Sales Manager (Trade Success) will be a key point of contact for our travel agent partners. Working directly with marketing, contact center, operations and more, your solution focused mindset will create processes and solutions that ensures Titan Travel has a positive reputation resulting in an industry leading trade NPS score. The Sales Manager (Trade Success will also lead a talented field team of three Training & Development Executives who will be responsible for ensuring our travel agent partners are educated and motivated to sell Titan Travel. The field team will be accountable for the performance of their accounts within their region as well as driving important business KPI’s including online usage, product mix, ASP and more. Role Responsibility Account Management – Excellence Every day. Act as an ambassador for Titan Travel and demonstrate an exceptional level of product / sector knowledge ensuring the brand has an extremely high profile. Create, implement and own the field team strategy, ensuring the team have the tools they need to be successful, ensuring the right amount of time is dedicated to strategic accounts Manage the trade inbox and identify key training needs and opportunities to improve our processes. Collaborate with the trade contact centre team to ensure a timely response to all trade enquiries. Collaborate with operations team to review outstanding cases and ensure we have plans in place to effectively communicate with the travel agent partner. Identify trade partner training needs and create a plan to address them. Own the relationship of key training partners such as Tipto, ATAS & Travel Gossip to enable our roadshow strategy. Help develop training plans alongside Strategic & Business Development Sales Managers. Arrange and attend frequent meetings with internal stakeholders to ensure Titan Travel is flawless to do business with. Analyse field teams weekly, monthly and quarterly account activity and performance, spotting opportunities to improve performance and put in place tangible, measurable action plans that drive results. Monitor and report on competitor activity in the touring and wider holiday sectors to ensure Titan Travel remains at the forefront of our sector. Deliver on your promises and be the most trust partner to your accounts. Ensure that agreed sales and marketing activity is implemented, tracked and monitored to assess ROI. • Structure workload effectively to ensure maximum time with accounts and all administration and support activities are completed effectively and to time. As the Sales Manager (Inside & Field Sales) you will lead the field team of three Training & Development Executives You will work closely with the wider sales team to ensure their path is clear to deliver our stretching revenue goals. You will ensure the trade sales team is well supported and has the tools they need to be successful. 5+ years in a trade sales or account management roles ~ Sales roles ~ Travel industry roles ~Travel Agency experience an advantage ~ Exceptional people management skills, particularly in a flexible/hybrid working environment ~ Sales driven and commercially savvy ~ An eye for identifying commercial opportunities, and the skills to translate this into results ~ We believe exceptional work deserves even more exceptional rewards, that\\\\\\\’s why we have put together an amazing benefits package for all colleagues. 25 days holiday + bank holidays ~ Option to purchase additional leave up to 5 extra days ~ Pension scheme matched up to 10% ~ Company performance related annual bonus – Up to 5% ~ Life assurance policy on joining us ~ Wellbeing programme ~ Colleague discounts including family discounts on cruises and holidays ~ Range of reductions and offers from leading retailers, travel groups and entertainment companies ~ Enhanced maternity and paternity leave ~ About the Company Over the past 70 years we have become the UK\\\\\\\’s specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page. Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team.