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- Tasks: Conduct on-site surveys and support water network projects while ensuring customer satisfaction.
- Company: Join Anglian Water, a leader in sustainable water supply and innovative service solutions.
- Benefits: Enjoy a bonus scheme, private healthcare, flexible benefits, and up to 26 days annual leave.
- Why this job: Be part of a rapidly expanding team with growth opportunities and a focus on community impact.
- Qualifications: Strong knowledge of water networks and excellent customer service skills are essential.
- Other info: We value diversity and welcome applicants from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
At Anglian Water our values are that together, we will: Integrated Maintenance, repair and development services (IMRDS) is the team that maintains our water supply systems, repairs emergencies like water bursts and develops new ways to better service our customers. This area of Anglian Water has a whole host of roles and opportunities available, from operational frontline work to project management, data analysis and more.
IMRDS is part of the Embedded Alliance within Anglian Water, which means they work together with other organisations to form a partnership of skill sharing and using the best person and team for the job. If you want to join a team that is rapidly expanding, full of growth opportunities and networking opportunities with partner organisations, join us.
We are seeking a proactive and customer-focused Development Services Technician to play a vital role in supporting the delivery and inspection of water network projects. You will conduct on-site surveys, inspect underground piping, support connection and scheme delivery teams, and act as the primary point of contact for customers and developers. As a Development Services Technician, you will be instrumental in upholding our standards and ensuring smooth, efficient processes across our services.
- Conduct thorough on-site surveys, completing pre-commencement and inspection tasks to ensure water network safety and compliance with Water Regulations.
- Engage directly with customers and developers, providing clear guidance and exceptional service on connection and regulatory matters.
- Identify and communicate potential site risks, supporting safe work practices and ensuring adherence to traffic and environmental regulations.
- Collaborate with internal teams and external contractors to support successful project delivery and adherence to Level of Service (LOS) targets.
- Utilize IT systems to document surveys, capture site conditions, and communicate effectively with cross-functional teams.
Strong knowledge of water networks, water mains, and service pipework, with hands-on experience in the field. Excellent customer service skills, with the ability to communicate technical information clearly and professionally. Ability to perform accurate, efficient site surveys, demonstrating strong attention to detail and familiarity with digital tools. Understanding of safety regulations, risk assessments, and relevant regulatory compliance.
Why Anglian Water?
- Bonus scheme
- Private health care
- Competitive pension scheme
- Up to 26 days annual leave rising with length of service
- Flexible benefits to support your wellbeing
Inclusion is for everyone and we are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. If you are passionate about operational excellence and eager to make a difference in the water sector, apply today.
Customer Service Field Technician employer: Anglian Water
Contact Detail:
Anglian Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Field Technician
✨Tip Number 1
Familiarise yourself with the water network systems and regulations. Understanding the technical aspects of water mains and service pipework will not only boost your confidence but also help you engage more effectively with customers and developers during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. Being able to communicate technical information clearly is crucial, so think about how you can demonstrate this ability.
✨Tip Number 3
Network with professionals in the water sector or related fields. Attend industry events or join online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for potential site risk discussions by brushing up on safety regulations and risk assessment practices. Being knowledgeable in these areas will show your commitment to safe work practices and adherence to compliance standards.
We think you need these skills to ace Customer Service Field Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Development Services Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any hands-on experience you have with water networks, customer service, or site surveys. Use specific examples to demonstrate your skills and achievements in these areas.
Showcase Communication Skills: Since the role involves engaging with customers and developers, make sure to illustrate your excellent communication skills. Provide examples of how you've effectively conveyed technical information in previous roles.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for Anglian Water and how you can contribute to their mission of operational excellence.
How to prepare for a job interview at Anglian Water
✨Know Your Water Networks
Familiarise yourself with the basics of water networks, including mains and service pipework. Being able to discuss your hands-on experience in the field will show your technical knowledge and commitment to the role.
✨Customer Service is Key
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to communicate technical information clearly and professionally, as this is crucial for engaging with customers and developers.
✨Demonstrate Attention to Detail
Be ready to discuss how you ensure accuracy during site surveys and inspections. Mention any digital tools you’ve used to document conditions, as this will showcase your familiarity with IT systems relevant to the role.
✨Understand Safety Regulations
Brush up on safety regulations and risk assessments related to water network projects. Showing that you understand compliance and can identify potential site risks will demonstrate your proactive approach to safety.
