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For Companies At a Glance
- Tasks: Coordinate engineers' schedules and manage customer enquiries in a fast-paced service department.
- Company: Join AEP Ltd, a well-established and growing company focused on excellent service delivery.
- Benefits: Enjoy competitive salary, personal growth opportunities, and a supportive team environment.
- Why this job: This role offers dynamic tasks, teamwork, and the chance to make a real impact.
- Qualifications: Strong organisational skills, customer service abilities, and familiarity with business software are essential.
- Other info: Experience with SAP is a plus, but a can-do attitude is what we value most.
The predicted salary is between 24000 - 36000 £ per year.
AEP Ltd is seeking an organised, proactive, and customer-focused Service Coordinator to support our busy Service Department. If you thrive in a fast-paced environment and enjoy coordinating people and processes to deliver excellent service, we'd love to hear from you.
What You’ll Be Doing:
- Scheduling and planning engineers work in line with service schedules and ongoing projects.
- Handling customer enquiries, processing orders, and preparing quotes and pro-forma invoices.
- Coordinating service visits, breakdown responses, and remedial works.
- Managing job documentation, including job sheets, waste transfer notes, and service reports.
- Liaising with customers to book appointments, handle objections, and sell services where appropriate.
- Using SAP to maintain service schedules, update equipment records, and process job completions.
What We’re Looking For:
- Excellent organisational and time-management skills.
- Strong communication and customer service abilities.
- Confident working with schedules, diaries, and administrative systems.
- Comfortable using business software (experience with SAP is a plus).
- Able to multitask and thrive in a dynamic, service-oriented environment.
- A team player with a hands-on, can-do attitude.
Why Join AEP Ltd?
- Be part of a well-established and growing company.
- Work in a collaborative and supportive team environment.
- Opportunities for personal growth and skill development.
- Competitive salary and benefits.
Contact Detail:
The West Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - Honiton
✨Tip Number 1
Familiarise yourself with SAP, as it's a key tool for the Service Coordinator role. If you haven't used it before, consider taking an online course or watching tutorial videos to get a basic understanding of how it works.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the role. Think about how you would handle difficult customer enquiries or objections, as this will show your proactive approach during interviews.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your organisational and time-management skills. Be ready to discuss how you've successfully coordinated tasks or managed schedules in a fast-paced environment.
✨Tip Number 4
Research AEP Ltd and their service offerings thoroughly. Understanding their business model and values will help you tailor your conversation during the interview and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Service Coordinator - Honiton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Coordinator role. Emphasise your organisational abilities, customer service experience, and any familiarity with scheduling or administrative systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully managed schedules or coordinated teams in the past, and express your eagerness to contribute to AEP Ltd.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and ability to multitask. If you have experience with SAP or similar software, be sure to mention it, as this is a key requirement for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Coordinator.
How to prepare for a job interview at The West Group Limited
✨Showcase Your Organisational Skills
As a Service Coordinator, you'll need to demonstrate your ability to manage schedules and coordinate tasks effectively. Prepare examples from your past experiences where you successfully organised multiple projects or managed competing priorities.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've handled customer enquiries or objections in the past, showcasing your customer service skills.
✨Familiarise Yourself with SAP
Since experience with SAP is a plus, it would be beneficial to brush up on your knowledge of this software. If you have prior experience, be prepared to discuss how you've used it to manage schedules or documentation in previous roles.
✨Demonstrate Your Team Player Attitude
AEP Ltd values collaboration, so be sure to highlight your ability to work well within a team. Share examples of how you've contributed to team success or supported colleagues in a busy environment.
