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- Tasks: Supervise In-Room Dining, ensuring exceptional guest experiences and attention to detail.
- Company: Join Pan Pacific London, a luxury hotel known for its elegant design and impeccable service.
- Benefits: Enjoy flexible work, mental health support, extra days off for birthdays, and discounts on food and spa treatments.
- Why this job: Be part of a close-knit team in a prestigious hotel, with opportunities for personal growth and development.
- Qualifications: Passion for hospitality, strong communication skills, and a commitment to guest satisfaction are essential.
- Other info: Eligible candidates must have the right to live and work in the UK.
The predicted salary is between 30000 - 42000 £ per year.
Pan Pacific London brings understated, comforting, and approachable luxury to London's premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations.
We are looking for a passionate and guest-focused In-Room Dining Supervisor to join our incredible In-Room Dining Team at Pan Pacific London. You show confidence, empathy, and professionalism when dealing with guests and associates alike. You are calm under pressure and you desire to deliver the best experience for our guests. If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.
As an In-Room Dining Supervisor in In-Room Dining, you will be responsible for creating exceptional experiences for our guests. Your tasks will include but not be limited to:
- Set trolleys and trays according to orders and standards
- Make sure all linen, cutlery, glasses, and dishes are clean and well-presented prior to delivering to the guest
- Accurately record all orders delivery
- Have full knowledge and understanding of all food and beverage items in the menu
- Ensure that trolleys and trays are promptly removed from guest rooms and corridors
- Perform opening and closing duties for each shift, and check on the same for waiters.
As a company, we pride ourselves on our close-knit relationships, development, and wellbeing. We offer you:
- Access to Mental Health First Aiders
- Celebrate your Birthday with an extra day off
- Cycle to Work Scheme
- Referral Scheme
- Seasonal Ticket Loan
- Enhanced Maternity and Paternity Policy
- Eye Care Voucher Scheme
- Social & Employee Wellness Activities
- Employee Assistance Programme including 24/7 virtual GP and financial advisors
- 2 Hotel-Wide Social Events a year as well as additional social gatherings
- Flexible Work Policy
- Dry cleaning for uniforms and work attire
- Reward and Recognition Star of the Month, Manager of the Quarter and Star of the Year
- Guest Experience Programme
- Discount on our Food and Beverage Outlets
- Discount on Internal Spa Treatments
- Culture Club Focuses on Diversity and Inclusion
- Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties
- Complimentary meals prepared for you by our chefs
- 2 Study Days per year (fully paid and in addition to your annual leave)
- 2 Volunteer Days per year (fully paid and in addition to your annual leave)
- Progression our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group
- Additional YuLife Perks
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.
Please note that all applicants for In-Room Dining Supervisor must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility as In-Room Dining Supervisor will be required from all candidates.
Contact Detail:
Pan Pacific London Hotel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Supervisor
✨Tip Number 1
Familiarise yourself with the menu and the hotel’s dining standards. Knowing the ins and outs of the food and beverage offerings will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills by sharing specific examples from your past experiences. Highlight situations where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with the hotel's focus on exceptional care.
✨Tip Number 3
Research Pan Pacific London and its values. Understanding their commitment to wellbeing and luxury service can help you tailor your conversation during interviews, showing that you’re a great fit for their team culture.
✨Tip Number 4
Prepare to discuss how you handle pressure and maintain professionalism in challenging situations. As an In-Room Dining Supervisor, showcasing your calmness under pressure will be crucial to demonstrate your suitability for the role.
We think you need these skills to ace In Room Dining Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an In-Room Dining Supervisor. Highlight your experience in hospitality and any relevant skills that align with the job description.
Tailor Your CV: Customise your CV to reflect your experience in guest service and team leadership. Emphasise your ability to work under pressure and your attention to detail, as these are key qualities for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Use specific examples from your past roles to demonstrate how you embody the qualities they are looking for.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Pan Pacific London Hotel Limited
✨Showcase Your Guest-Focused Attitude
As an In-Room Dining Supervisor, your ability to prioritise guest satisfaction is crucial. Be prepared to share examples of how you've gone above and beyond for guests in previous roles, demonstrating your empathy and professionalism.
✨Demonstrate Knowledge of Food and Beverage
Familiarise yourself with the menu items and their presentation standards. During the interview, be ready to discuss your understanding of food and beverage service, as well as any relevant experiences that highlight your attention to detail.
✨Stay Calm Under Pressure
The hospitality industry can be fast-paced and demanding. Prepare to discuss situations where you successfully managed stress or resolved conflicts, showcasing your ability to remain calm and composed while delivering exceptional service.
✨Emphasise Teamwork and Leadership Skills
As a supervisor, you'll need to lead a team effectively. Share your experiences in managing teams, training staff, or collaborating with colleagues to ensure smooth operations, highlighting your leadership qualities and commitment to teamwork.
