Visitor Services Manager - Box Office

How would you like to hone your management and customer service skills as part of one of London’s most adventurous and forward-thinking venues? Join the Kings Place Visitor Services team and support our box office team to deliver an exceptional audience experience.

Kings Place is an adventurous music and arts venue with an ambition to inspire the local community and promote the power of the arts in our society. Its venues enable learning, discovery, debate, and experiences that are powerfully intimate, enabling human connection between artists and audiences.

The dedicated and supportive team programmes a series of festivals and events, developing cross-arts collaborations and artistic relationships that deliver unforgettable live experiences. The award-winning concert series, Unwrapped, is our flagship programme, exploring big ideas and overarching themes across the year. Kings Place is also the UK’s home of live podcasting as creators and hosts of the London Podcast Festival.

Run as a registered charity under the name of Kings Place Music Foundation (KPMF, charity number 1107839), it does not receive regular public funding. Income is generated through ticket sales, donations, grants, and the staging of world-class conferences and events.

The Role

We are recruiting for a Visitor Services Manager – Box Office to develop and support the day-to-day operations of the Kings Place Box Office. In this role, you will lead by example to deliver exceptional customer service, ensuring a seamless, efficient, and welcoming experience for all visitors, and actively promoting Kings Place, its diverse programming, and activities.

A key focus of this role is the management, development, and motivation of the Box Office team, fostering a friendly, knowledgeable, and service-oriented environment that consistently exceeds customer expectations.

The Person

This is an exciting opportunity for a dynamic and motivated ticketing professional to join our Visitor Services team at Kings Place. The ideal candidate will possess a proven ability to lead and inspire a team, exceptional customer service skills, and previous experience working with a ticketing system.

This role requires some flexibility, including the ability to work weekends and evenings as required, and is ideal for individuals eager to focus on team development as part of a vibrant arts organisation. Experience with Tessitura, budget control, and social media management is desirable, along with a background in Front of House roles in arts or cultural venues.

Salary £30,000 - £32,000 per annum (depending on qualifications and experience)

Closing Date: 11th June 2025

Contract: Permanent, full-time

To apply, please send CV and Covering letter via the button below. Kings Place operates a hybrid working model. The role is predominantly venue-based, requiring an on-site presence for team briefings, meetings, and supporting day-to-day box office operations. Administrative work can be done remotely with line manager approval. This role is open to flexible working arrangements after successful completion of a probation period.

We are happy to make reasonable adjustments to the recruitment process to help with your application, please contact us at recruitment@kingsplace.co.uk. Please send CV and covering note.

Please note that the closing date is given as a guide. On occasion, we may close the vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.