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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join a dynamic team in the transport industry focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, career growth, and a friendly work environment.
- Why this job: Make a real impact by resolving issues and building strong client relationships.
- Qualifications: Experience in transport customer service and strong communication skills are essential.
- Other info: Proficiency in Microsoft Office and CRM systems is a plus.
The predicted salary is between 22700 - 23400 £ per year.
We are seeking a Customer Service Advisor with experience in transport customer service to join our dynamic team. In this role, you will be the first point of contact for customers, ensuring their queries are handled efficiently and professionally. You will play a key role in delivering excellent service, resolving issues, and maintaining strong relationships with clients.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and in-person interactions.
- Handle customer inquiries, complaints, and requests in a timely and professional manner.
- Coordinate with transport teams to ensure smooth operations and resolve any logistical issues.
- Maintain accurate customer records and update databases accordingly.
- Work collaboratively with internal departments to improve service delivery.
- Ensure compliance with company policies and industry regulations.
Requirements:
- Previous experience in transport customer service is essential.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Proficiency in Microsoft Office and CRM systems.
- A proactive and customer-focused approach.
Benefits:
- Competitive salary (£27,000 - £28,000).
- Career development opportunities.
- Supportive and friendly team environment.
- Company perks and benefits package.
If you have a passion for customer service and experience in the transport industry, we’d love to hear from you! Apply today and become part of a team that values excellence and customer satisfaction.
Contact Detail:
Tailored Recruitment Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the transport industry and its common challenges. Understanding the specific issues customers face in this sector will help you demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for handling customer inquiries and complaints effectively, showcasing your problem-solving abilities.
✨Tip Number 3
Network with professionals in the transport customer service field. Attend industry events or join online forums to connect with others, which may lead to valuable insights and potential referrals.
✨Tip Number 4
Research StudySmarter's values and customer service approach. Tailoring your responses in interviews to align with our company culture can significantly increase your chances of landing the job.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in transport customer service. Use specific examples that demonstrate your ability to handle inquiries and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention how your skills align with the key responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your strong communication and problem-solving skills. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tailored Recruitment Consultancy
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in transport customer service during the interview. Share specific examples of how you've handled customer inquiries and resolved issues, as this will demonstrate your capability to excel in the role.
✨Demonstrate Strong Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to answer questions about how you would handle difficult customer interactions, showcasing your problem-solving skills.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their operations and values will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think of examples from your past experiences where you successfully managed customer complaints or logistical issues, and be ready to discuss them in detail.
