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- Tasks: Build and maintain relationships with key business executives while managing client queries.
- Company: Join a dynamic team in Waltham Abbey focused on client satisfaction and operational excellence.
- Benefits: Enjoy a Monday to Friday schedule with a competitive salary of £25,000 - £27,000.
- Why this job: This role offers a chance to enhance your customer service skills in a supportive environment.
- Qualifications: Previous experience in customer care and proficiency in Excel, Word, and Outlook are essential.
- Other info: Ideal for those looking to grow in an office-based role with a focus on teamwork.
The predicted salary is between 25000 - 27000 £ per year.
Our ambitious client in Waltham Abbey are looking for a Key Account Executive. The biggest part of this role involves building and maintaining relationships with key business executives, addressing client queries, managing stock levels, and following established business processes. In addition, the Key Account Executive will play a key role in resolving issues that arise throughout the process and ensuring that all teams involved meet and maintain Service Level Agreements, ensuring smooth and timely execution of tasks and client satisfaction. The ideal candidate will have completed a similar office based role previously with excellent Customer Service and Administration skills. Key Details: Account Executive Waltham Abbey Monday – Friday, 9am – 5:30pm £25,000 – £27,000 Responsibilities: Manage and navigate multiple databases and systems, including Bamboo and client-specific systems. Oversee, track, and transfer quarantined or processed stock to the appropriate departments. Execute month-end invoicing procedures and coordinate with the Accounts Department. Skills: Previous experience in a Customer Care role is essential. Proficient level of Excel, Word, and Outlook skills is required. Prior experience in an administrative role is preferred. …
Customer Service Executive employer: Mosaic Recruitment Ltd.,
Contact Detail:
Mosaic Recruitment Ltd., Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the specific databases and systems mentioned in the job description, like Bamboo. Having a solid understanding of these tools will not only help you stand out but also demonstrate your proactive approach to learning.
✨Tip Number 2
Highlight your experience in managing client relationships during your interactions. Be ready to share specific examples of how you've successfully resolved client issues or improved customer satisfaction in previous roles.
✨Tip Number 3
Brush up on your Excel, Word, and Outlook skills. Consider taking a quick online course or tutorial to ensure you're comfortable with advanced features, as this will be crucial for managing data and communication effectively.
✨Tip Number 4
Prepare to discuss your experience with month-end invoicing procedures. Being able to articulate your familiarity with financial processes will show that you understand the administrative side of the role and can contribute from day one.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your previous experience in customer service and administration. Emphasize any roles where you managed client relationships or resolved issues, as these are key aspects of the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships with clients. Mention specific examples from your past experiences that demonstrate your skills in managing queries and ensuring client satisfaction.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel, Word, and Outlook. If you have experience with databases or specific systems like Bamboo, be sure to mention this as it aligns with the job requirements.
Follow Application Instructions: Carefully read the application instructions provided by the company. Ensure that you submit all required documents and adhere to any specified formats or deadlines to avoid any issues with your application.
How to prepare for a job interview at Mosaic Recruitment Ltd.,
✨Showcase Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to share specific examples from your previous experiences where you successfully resolved client issues or improved customer satisfaction.
✨Demonstrate Your Organizational Abilities
Highlight your experience with managing multiple databases and systems. Discuss how you prioritize tasks and ensure that all processes are followed to maintain efficiency and meet deadlines.
✨Familiarize Yourself with Relevant Software
Make sure you have a good understanding of the software mentioned in the job description, such as Bamboo and other client-specific systems. If possible, mention any similar tools you've used in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to resolve conflicts or manage stock levels, and think about how you would handle these situations effectively.
