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- Tasks: As a Service Desk Analyst, you'll solve IT issues and enhance customer experiences daily.
- Company: Join a dynamic college serving 25,000 students and 1,400 staff across 10 locations.
- Benefits: Enjoy a competitive salary and the chance to work in a supportive IT environment.
- Why this job: This role offers hands-on experience in IT, problem-solving, and a chance to make a real impact.
- Qualifications: Excellent communication skills and a passion for IT are essential; customer service experience is a plus.
- Other info: You'll collaborate with various IT teams and help implement best practices.
The predicted salary is between 24285 - 25335 £ per year.
Service Desk Analyst Salary £24,285 to £25,335 per annum Our College offers a comprehensive range of further and higher education courses and training opportunities for business and industry. The IT team is committed to continually improving technology and the way IT Services are delivered across the College comprising of 10 locations, 25,000 students and 1,400 staff members. This challenging but enjoyable role requires someone that has excellent communication skills, can perform a high degree of problem solving and takes pride in working to a high standard in a demanding environment. As a service desk analyst, you should have a passion for IT, excellent customer service skills and be able to stay positive, ensuring our customers have the best possible experience. You will aim to resolve incidents at first line using the tools available. You will work closely with the IT Customer Service Team Leader and IT Services Business Partners to improve the existing services, as well as help to embed ITIL best practices and service-related processes. You will help ensure IT services are continually improving by spotting trends, and opportunity for improvement. You will work closely with all IT teams to shape the overall approach to the support provision. The post will be shortlisted against the essential and desirable criteria at application stage from the person specification. Please ensure that you have a look at this…
Service Desk Analyst employer: OnlyFE Careers
Contact Detail:
OnlyFE Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with ITIL best practices, as this role emphasizes their importance. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to improving IT services.
✨Tip Number 2
Brush up on your problem-solving skills by practicing common IT support scenarios. Being able to showcase your ability to resolve issues quickly and efficiently will set you apart from other candidates.
✨Tip Number 3
Highlight your customer service experience during discussions. Since this role requires excellent communication skills, sharing specific examples of how you've positively impacted customer experiences can make a strong impression.
✨Tip Number 4
Stay updated on the latest technology trends and tools relevant to IT support. Showing your passion for IT and your proactive approach to learning can resonate well with the hiring team.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Highlight the key responsibilities and required skills, such as excellent communication and problem-solving abilities.
Tailor Your CV: Customize your CV to reflect your experience in IT support and customer service. Emphasize any relevant roles where you demonstrated problem-solving skills and a commitment to high standards.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and customer service. Mention specific examples of how you've resolved incidents or improved services in previous roles, aligning with the college's commitment to continual improvement.
Highlight ITIL Knowledge: If you have experience with ITIL best practices, be sure to mention it in your application. This will demonstrate your understanding of service-related processes and your ability to contribute to the IT team's goals.
How to prepare for a job interview at OnlyFE Careers
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've engaged with IT in your previous roles or personal projects, as this will demonstrate your genuine interest in the field.
✨Highlight Your Communication Skills
Since excellent communication is key for a Service Desk Analyst, prepare to discuss situations where you effectively communicated with customers or team members. Use specific examples to illustrate how you resolved issues through clear and concise communication.
✨Demonstrate Problem-Solving Abilities
Be ready to showcase your problem-solving skills. Think of scenarios where you successfully identified and resolved technical issues. You might even be asked to solve a hypothetical problem during the interview, so practice articulating your thought process.
✨Familiarize Yourself with ITIL Practices
Since the role involves embedding ITIL best practices, it’s beneficial to have a basic understanding of ITIL principles. Mention any relevant experience you have with IT service management frameworks, as this will show your readiness to contribute to service improvement initiatives.
