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- Tasks: Join our team as a Plant Operative, balancing customer service and operating heavy machinery.
- Company: Holcim is a leader in sustainable building solutions, shaping the UK since 1858.
- Benefits: Enjoy competitive salary, 25 days holiday, enhanced family benefits, and career progression opportunities.
- Why this job: Be part of a dynamic team making a real impact in sustainable construction with a people-first culture.
- Qualifications: A positive attitude, communication skills, and a willingness to learn; experience in customer service is a plus.
- Other info: We value diversity and are an equal opportunity employer, welcoming applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
About Holcim
We are leaders in supplying innovative, sustainable building solutions to the UK construction industry; building progress for people and the planet. Since 1858, we have helped shape the UK; powering the construction of homes and hospitals, roads and railways, schools and cities alike. Our mission is to make sustainable construction a reality, through purposeful action that tackles real carbon and climate challenges. We are dedicated to helping Britain grow and thrive - by doing the right thing, doing it together, and making a difference.
Company Benefits
- Competitive Salary, plus bonus, 25 days holiday + your local bank holidays (with options to increase) and other benefits - all recognising the contribution you bring.
- Be valued and supported, working as part of a highly respected team in a business that has a huge focus on Health & Safety.
- Enhanced family benefits, including maternity, paternity, and adoption leave.
- Free 24/7 remote GP service for you and your household, offering medical advice, prescriptions, referrals, and same-day appointments.
- Opportunities for career progression both at home and abroad.
- Staff discounts including special rates for garden landscaping products.
The Opportunity
Are you ready to take on a role that's all about People, Purpose and Performance? We're looking for a Plant Operator to join our team in Exeter and help keep everything moving on the ground and over the phone. If you enjoy working with customers just as much as operating big machines, this hybrid role gives you the best of both worlds.
What Makes This Role Stand Out?
- Customer-first mindset: Help customers with queries, support orders, and provide solutions with a smile.
- Hands-on machine time: Operate heavy plant like loaders, excavators or concrete pumps (we'll train you!).
- End-to-end impact: From placing an order to loading it up for delivery, you're involved every step of the way.
- Room to grow: With training, support, and development opportunities, you're in control of your career.
- Work with purpose: Join Holcim UK, a global leader building sustainable progress with a people-first mindset.
What You'll Be Doing
- Answering customer queries by phone, email, or in person ways delivering great service.
- Handling and processing customer orders accurately and efficiently.
- Identifying service improvements and sharing feedback from customers.
- Escalating any unresolved issues to team leaders or service managers.
- Operating heavy machinery safely and efficiently on site (excavators, loaders, etc.).
- Conducting daily safety checks and supporting plant operations and logistics.
- Keeping your work area and the whole site clean, safe, and well-organised.
What You'll Bring
- A positive, proactive attitude - you enjoy helping people and solving problems.
- Excellent communication and organisation skills.
- A passion for teamwork, whether it's in the office or out in the yard.
- Some experience in customer service or operating plant is a plus - but we'll train the right person.
- A good grasp of safety practices and a strong sense of responsibility.
- A flexible approach - you're comfortable switching gears between phones and plant machinery.
We are committed to building a diverse environment and are proud to be an equal opportunity employer. You will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.
Contact Detail:
Holcim UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plant Operative
✨Tip Number 1
Familiarise yourself with the types of heavy machinery mentioned in the job description, like loaders and excavators. Understanding their basic functions and safety protocols will show your enthusiasm and readiness to learn during the interview.
✨Tip Number 2
Highlight any previous experience you have in customer service, even if it's not directly related to plant operations. Emphasising your ability to communicate effectively and solve problems will resonate well with the customer-first mindset that Holcim values.
✨Tip Number 3
Research Holcim's commitment to sustainability and their initiatives in the construction industry. Being able to discuss how your values align with their mission during the interview can set you apart as a candidate who is genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare examples of how you've worked effectively in a team or handled challenging situations in the past. This role requires a strong sense of teamwork, so demonstrating your collaborative skills will be crucial in making a positive impression.
We think you need these skills to ace Plant Operative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and operating machinery. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for teamwork and problem-solving. Mention specific examples of how you've helped customers or operated machinery in the past.
Highlight Safety Awareness: Since safety is a key focus for Holcim, emphasise your understanding of safety practices in your application. Include any relevant training or certifications you may have.
Show Enthusiasm for Growth: Express your eagerness for career progression in your application. Mention how you value training and development opportunities, aligning with Holcim's commitment to employee growth.
How to prepare for a job interview at Holcim UK
✨Show Your Customer Service Skills
Since the role involves a customer-first mindset, be prepared to discuss your previous experiences in customer service. Share specific examples of how you've handled queries or resolved issues, demonstrating your ability to provide great service.
✨Highlight Your Safety Awareness
Operating heavy machinery requires a strong understanding of safety practices. Be ready to talk about any relevant experience you have with safety protocols and how you ensure a safe working environment.
✨Demonstrate Teamwork
This position values collaboration, so think of examples where you've successfully worked as part of a team. Discuss how you contribute to group efforts and support your colleagues, whether in an office setting or on-site.
✨Express Your Willingness to Learn
Holcim is willing to train the right person, so convey your eagerness to learn new skills, especially regarding operating heavy machinery. Show enthusiasm for personal development and career progression opportunities within the company.
