Facilities Maintenance Manager

About the Global Data Centers division of NTT DATA. NTT Global Data Centers is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers.

At NTT Global Data Centers, we stand as one of the largest data center providers, dedicated to powering the digital infrastructure of tomorrow. Innovation is in our DNA. We thrive on pushing boundaries, exploring new possibilities, and embracing emerging technologies to continuously ensure that every interaction, every solution, and every outcome exceeds our clients' expectations. Our values are the guiding principles that shape our culture, define our identity, and propel us forward as one of the industry leaders.

What we offer you:

• An agile company culture with short decision-making paths and plenty of opportunities to show personal initiative
• Flexible working time models and mobile working (depending on your role)
• Allowance for the use of public transport and job bikes
• Allowance for the use of health and wellness
• Individual training and development opportunities
• Numerous other additional benefits such as birthday vouchers, employee advisory program, employee referral scheme, lunch allowance, company events, etc.

As the Critical Facilities Maintenance (CFM) Manager you will be based at our Hemel Hempstead site, providing engineering services and guidance on property matters affecting the ongoing management and development of the critical and non-critical infrastructure within the Data Center facilities. You will be instrumental in the planning, management and implementation of the delivery of FM services to ensure operational performance is maintained at all times, to the highest possible standards. You will ultimately be responsible for the 24/7 facility maintenance engineers and administrative support staff at that site.

What you will do:

• Be responsible for the upkeep of the data center facility and maintenance of the critical infrastructure.
• Work closely with site coordinator to ensure all critical/noncritical maintenance is carried out to business requirements.
• Lead the 24/7 facilities engineering team.
• Ensure best practices are adhered to throughout the site.
• Run regular scenario drills to ensure the site team is best prepared for incidents and Business Continuity.
• Work closely with your peers to ensure NTT standards are implemented and adhered to across site.
• Maintain high standards of Health and Safety and ensure all Safe Systems of Work processes are adhered to.
• Take the lead role in Event and Incident response.
• Work to ensure initial incident reports are completed and shared with customer.
• Maintain a proactive involvement in the ongoing technical evaluation of all plant and equipment, and provide suggestions of improvements where appropriate.

What we are looking for:

• Experience in facilities, operations and/or engineering, preferably in a critical environment.
• Proven track record of managing a team.
• Working knowledge and understanding of engineering operations within Critical Environments.
• Creating and developing SOP/MOP and EOP documentation.
• Demonstrable experience in dealing with incident management and post-incident reporting.
• Electrical HV & LV APIOSH Managing Safely or equivalent.
• A calm yet responsive approach to incidents and post-incident reporting.
• Ability to embrace change and new processes and to be able to implement them within the team.
• Excellent attitude to service delivery and cultivating a client first approach.
• To undergo full security checks to BS7858:2019.

We look forward to hearing from you! Interested in becoming part of an agile international team and actively shaping the digital infrastructure of tomorrow? Join our team by submitting your application today!