Business Services Officer - Blackburn - Part-time - 3 Days

We are recruiting for a part-time 3 days role of Business Services Officer in our team(s) covering the Blackburn area. The working hours for this role is Wednesday 9am – 5pm, Thursday 9am- 5pm and Friday 9 am- 4.30pm.

We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voice of children and young people when the family court makes critical decisions about their futures.

Whilst this role is part of a team based from our office in Blackburn, your proximity to the office doesn’t always have to be a critical consideration. While office attendance is required to support operational needs.

We are a diverse, inclusive organisation that is a safe space for colleagues with shared aspects of identity and lived experience, which helps ensure we provide a service which promotes the diversity and uniqueness of children and families from all backgrounds. We especially welcome applications from people from diverse backgrounds as we strive to ensure our workforce reflects the diversity of the children and families we work with.

We provide extensive wellbeing support for colleagues, as well as excellent benefits, all of which we hope encourages you to join us.

Let us tell you a bit more about the role…

As a Business Services Officer you will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include:

• monitoring case progression

• receiving referrals from the Court or Cafcass Intake Team

• create / update / close cases within our case management system

• sending letters and information packs to service users

• identify any missing information and follow-up as required

• receive and deal with telephone enquiries

• meet and greet visitors, including service users

• general admin support, Whilst we will always try and respond a.s.a.p. we wouldn’t want you to miss the closing date before we are able to. If this is the case, we recommend you apply and as part of your application you can ask questions, and this may allow us to contact you and provide you with the required information that will help you decide if you still wish to be considered.

Finally, in anticipation of your application being successful, you might want to read about the process. As part of your application you can highlight any concerns or questions about the pre-employment checks and we encourage all applicants to do so, safe in the knowledge such information will not be shared with individuals involved in the selection process.

We look forward to hearing from you.

Please be advised successful applicants will be subject to a range of pre-engagement checks, including a Disclosure and Barring Service check (DBS). In accordance with the and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Further information on what the assessment covers can be found by viewing the .

We are Cafcass – the Children and Family Court Advisory and Support Service – and we represent children in family court cases in England.

Independently advising the family courts about what is safe for children and in their best interests, we speak up for over 140,0000 children every year when the family court makes critical decisions about their futures, ensuring their needs, wishes and feelings are heard. In short, our role is to…

• A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role

• Confident and capable of using MS Office applications to a basic / intermediate level

• Clear, confident communicator via email, phone and in person

• Someone who thrives working in a team

• Able to prioritise work in a fast-moving environment with strict deadlines, Below we have given you an indication of a timetable we are hoping to work towards, although dates are subject to change.