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- Tasks: Join us as a Host, ensuring top-notch food and drink service in a vibrant dining environment.
- Company: The Midland Hotel is a stylish urban oasis with a rich hospitality heritage.
- Benefits: Enjoy special hotel rates, recognition schemes, meals on duty, and fun employee celebrations.
- Why this job: Be part of a dynamic team that values creativity, guest satisfaction, and personal growth.
- Qualifications: Experience in food & beverage is a plus, but a passion for hospitality is essential.
- Other info: Opportunities for progression and ongoing training in a rapidly expanding hotel group.
The Midland is a sanctuary from the urban environment, a space to relax, recharge and calm the senses, an oasis in the heart of the city.
We have a great opportunity for a Host to join The Midland Hotel - Manchester, working in the new Mount Street Dining Room & Bar serving food and drink from early morning to late evening, bringing together a bit of Northern hospitality with contemporary design. This will be the place for everyday special occasions.
Some of the perks you could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: earn vouchers to spend on a wide range of high street shops.
- Meals on duty.
- Talent referral scheme: earn a bonus for recommending a friend to join us.
- Regular celebrations such as Thank You Week and Employee Awards Celebration.
- Access to the Company Pension Scheme, Life Assurance and Wellbeing Support.
- Ongoing job-related training programmes with clear paths for progression.
Your responsibilities will be:
- Support the smooth running of the food & beverage department, ensuring the highest levels of guest service experience.
- Work as part of a team that maximises guest satisfaction and comfort.
- Take responsibility for assigned duties, ensuring timely and professional execution.
- Deliver on departmental plans and objectives, achieving hotel initiatives & targets.
- Collaborate with immediate reports to control costs and inventory, attaining productivity and performance levels.
- Build and maintain effective working relationships while promoting company culture and values.
- Ensure adherence to all legislation and best practice activities for internal and external audit.
Experience we expect:
- Experience in food & beverage service beneficial but not essential.
- Hands-on approach with a can-do work style.
- Commitment to delivering exceptional guest service with a passion for the hospitality industry.
- Ability to find creative solutions and take ownership of assigned duties.
- Personal integrity, with the ability to work in an environment that demands excellence.
- Experience of working with IT systems on various platforms.
- Strong communication skills.
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years.
F&B Host employer: Leonardo Royal Hotel St Paul's
Contact Detail:
Leonardo Royal Hotel St Paul's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Host
✨Tip Number 1
Familiarise yourself with the concept of Northern hospitality. Understanding the local culture and how it influences service can help you connect better with both guests and your team.
✨Tip Number 2
Showcase your passion for the hospitality industry during any interactions. Whether it's in a casual conversation or during an interview, expressing genuine enthusiasm can set you apart from other candidates.
✨Tip Number 3
Network with current employees or those in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your application.
✨Tip Number 4
Be prepared to discuss how you handle guest enquiries and complaints. Having specific examples ready can demonstrate your problem-solving skills and commitment to exceptional service.
We think you need these skills to ace F&B Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in food and beverage service, even if it's not extensive. Emphasise any customer service roles you've had and showcase your ability to work in a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry. Mention why you want to work at The Midland Hotel specifically and how you can contribute to their commitment to exceptional guest service.
Showcase Your Soft Skills: In your application, highlight your strong communication skills and your ability to find creative solutions. These are crucial for a role that involves guest interaction and teamwork.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Leonardo Royal Hotel St Paul's
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences or stories that highlight your commitment to delivering exceptional guest service.
✨Demonstrate Teamwork Skills
Since the role involves working as part of a team, be prepared to discuss examples of how you've successfully collaborated with others in previous roles. Highlight your ability to build effective working relationships.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle guest enquiries. Think of specific situations where you took ownership of a task or found creative solutions to challenges.
✨Familiarise Yourself with the Company Culture
Research The Midland Hotel and its values before the interview. Understanding their commitment to Northern hospitality and community events will help you align your answers with their culture and show that you're a good fit.
