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- Tasks: Assist customers and ensure a smooth shopping experience while operating a forklift safely.
- Company: Wickes is a leading home improvement retailer focused on customer satisfaction and employee development.
- Benefits: Enjoy competitive pay, up to 35 days leave, and a range of financial and wellbeing perks.
- Why this job: Join a supportive team where your growth is valued and customer service is key.
- Qualifications: Experience in customer service and a valid driving certification are essential.
- Other info: Flexible working options available; we prioritise inclusivity and colleague wellbeing.
The predicted salary is between 25400 - 30000 £ per year.
The Role...
Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. Whatever the day brings, safety will be your priority. You will be responsible for the safe and efficient operation of a forklift. As part of the shopfloor team, you will assist in restocking from at-height storage and safely unloading delivery lorries. You will make sure that the vehicle is loaded correctly, the supporting paperwork is carried and that at all times the vehicle is driven and maintained to the appropriate standards. Permanent and Full-time, 39 hours per week.
About you...
Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role. It is essential to hold an appropriate driving certification, please ensure to highlight this skill on your CV.
What can we offer you?
- You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us.
- We’ll also equip you with a benefits package that includes:
- If you are 21 yrs and over £12.21 phr, 18 yrs - 20 yrs £11.51 phr and under 18 yrs £8.47 phr.
- Up to £300 per month gain share bonus
- Up to 10% employer pension contribution
- Up to 35 days of annual leave including 8 days of bank holidays
Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.
We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process.
Apply now!
* Salary dependant on age. Vacancy Reference # 99147
Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form.
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Bristol
✨Tip Number 1
Familiarise yourself with the Wickes brand and their customer service philosophy. Understanding their values and how they prioritise customer experience will help you align your responses during any interviews.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially if you've worked in retail or similar environments. Be ready to share specific examples of how you handled customer queries or complaints effectively.
✨Tip Number 3
Make sure to mention your driving certification clearly during the interview. Since this role involves operating a forklift, demonstrating your qualifications and safety awareness will be crucial.
✨Tip Number 4
Prepare questions about the training and development opportunities available at Wickes. Showing your eagerness to learn and grow within the company can set you apart from other candidates.
We think you need these skills to ace Customer Service Assistant, Bristol
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous customer service roles you have held. Mention specific examples of how you provided excellent service and handled customer queries effectively.
Showcase Your Driving Certification: Since the role requires an appropriate driving certification, ensure this is clearly stated on your CV. Include details about the type of certification and any relevant experience operating a forklift.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. Use keywords from the listing to demonstrate that you are a perfect fit for the role.
Express Your Interest in Development: In your application, mention your enthusiasm for learning and development opportunities. Highlight how you are looking forward to growing your career within the company.
How to prepare for a job interview at Wickes
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight any relevant experience that demonstrates your ability to handle various customer interactions.
✨Highlight Your Driving Certification
Make sure to mention your driving certification during the interview, as it's essential for the role. Be ready to discuss your experience operating a forklift and any safety protocols you follow to ensure safe operations.
✨Demonstrate Teamwork and Flexibility
The job involves working closely with a shopfloor team, so emphasise your ability to work collaboratively. Share examples of how you've adapted to changing situations or supported colleagues in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
