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- Tasks: Manage and optimise outbound dialling systems for a busy contact centre.
- Company: Join a leading company in the industry with a strong reputation.
- Benefits: Enjoy a hybrid work model and an excellent benefits package.
- Why this job: Be part of a dynamic team focused on efficiency and innovation.
- Qualifications: Experience in dialler management is essential.
- Other info: Salary up to £55,000, with opportunities for growth.
The predicted salary is between 33000 - 77000 £ per year.
LOCATION: MILTON KEYNES / HYBRID ROLE
SALARY: UP TO £55,000 PLUS EXCELLENT BENEFITS PACKAGE
My client, a leader in their field, is seeking an experienced Dialler Manager/Specialist. The role can be offered on a Hybrid basis.
The Dialler Manager is responsible for overseeing and optimising outbound dialling systems to ensure maximum efficiency for a large contact centre.
Dialler Manager employer: CCR RECRUITMENT SERVICES LTD
Contact Detail:
CCR RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dialler Manager
✨Tip Number 1
Familiarise yourself with the latest dialling technologies and software used in contact centres. Being knowledgeable about tools like predictive diallers and their functionalities can set you apart during discussions.
✨Tip Number 2
Network with professionals in the contact centre industry, especially those who have experience as Dialler Managers. Engaging in conversations on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with data analysis and performance metrics. Highlighting how you've used data to optimise dialling strategies will demonstrate your capability to enhance efficiency in a large contact centre.
✨Tip Number 4
Research the company’s current dialling practices and any recent changes in their operations. Showing that you understand their specific challenges and can offer tailored solutions will make a strong impression during interviews.
We think you need these skills to ace Dialler Manager
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Dialler Manager. Highlight your experience in optimising outbound dialling systems and managing contact centre operations in your application.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job description. Emphasise any previous roles where you managed dialling systems or improved efficiency in a contact centre.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific achievements in your career that demonstrate your ability to oversee and optimise dialling systems effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at CCR RECRUITMENT SERVICES LTD
✨Know Your Dialler Systems
Make sure you have a solid understanding of the dialler systems used in contact centres. Be prepared to discuss your experience with specific technologies and how you've optimised them in previous roles.
✨Demonstrate Analytical Skills
As a Dialler Manager, you'll need to analyse data to improve efficiency. Be ready to share examples of how you've used data analysis to make informed decisions and enhance performance in past positions.
✨Showcase Leadership Experience
This role involves overseeing a team, so highlight your leadership skills. Discuss your experience in managing teams, resolving conflicts, and motivating staff to achieve targets.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in previous roles and how you overcame them, particularly in relation to dialler management.
