Guest Experience Ambassador

Are you looking for your first steps into the luxurious world of 5 star hotels?

Do you have experience in customer facing roles and the ability to naturally make people smile?

If so this could be the role for you!

Shangri-La, The Shard, invites you to join our team as aGuestExperienceAmbassador. As the first point of contact for our valuedguests, you'll be instrumental in setting the stage for unforgettable moments during their stay.

Who are we?

We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europes tallest building. Our guests dine with unparalleled views across London, capturing the citys most historic area, inclusive of Tate Modern, St. Pauls Cathedral, and Borough Market. Our award-winning restaurants offer an incredible world of dining in the clouds. As a valued member of our team you will be integral to our guests experience from the off-set and our team will ensure you have everything you need to succeed in your career with us. As aGuest ExperienceAmbassador, you'll embody our values, contributing to the reputation of one of London's most iconic hotels.

Who are we looking for?

If you have experience in hotels that would be an advantage however the main thing we are looking for is someone that has the right attitude and thrives best when working in a customer facing environment. If you want to begin your career in hospitality this is the perfect foot in the door with realistic steps for you to grow within the company and develop.

You will need to have:

• Excellent verbal and written communication skill
• Impeccable appearance
• Positive, motivated attitude
• A passion for people

What will I do?

• WarmGuestWelcome: Greetguests with genuine warmth and enthusiasm, ensuring a positive first impression.
• GuestAssistance: Handleguestrequests with efficiency and courtesy, prioritizing F&B reservations and other inquiries
• Communication Handling: Resolveguestconcerns promptly, ensuring a high level of satisfaction.
• Collaboration: Work collaboratively with various hotel departments to ensure a cohesive and integratedguestexperience.
• Exceptional Service Delivery: Anticipate and fulfilguestneeds to create a personalised and memorableexperience.

Join us in creating unforgettable moments for ourguests and be a part of our commitment to excellence in hospitality.

In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as but not limited to:

• Competitive and generous pension contribution scheme
• 50% discounts in our exclusive award-winning luxury Restaurants and Bars
• Code Hospitality membership
• Complimentary dining whilst at work
• Complimentary dry-cleaning service for your work attire
• Annual season travel ticket loan to support you in your journey to work
• Staff rates at properties worldwide
• Exclusive discounts across London Bridge area via the Shard Card membership scheme
• Loyalty benefits- such as complimentary stays, monetary recognition for long service
• Investment in your personal development via our vast online Shangri-la academy courses
• Internal promotions and endless opportunities
• Unique cultural and engagement events across all teams
• Immediate enrolment onto our employee recognition platform moments of joy
• Financial recognition for introducing new successful team members into the hotel via our inhouse talent team

Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.

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