Senior Sales Associate - Harrods

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE:

• Greet and welcome all clients ensuring they are properly advised on the collections.
• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans
• Provide best-in-class customer service, building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, VM updates and seasonal merchandising; ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Network and engage as Brand Representative; share information on new collections/initiative with other departments, personal stylists, train and educate other associates about the brand.
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regards to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback, processing shipment/transfers in a timely manner.
• Support management in overseeing day-to day operations, opening and closing management, inventory & loss prevention management, and store maintenance.
• Follow procedures and respect standards and code of ethics, including grooming and behaviour.

THE IDEAL CANDIDATE:

• 5 years’ experience in luxury retail or wholesale environment.
• Excellent knowledge of English is mandatory; any other language will be considered a plus
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal.

WHAT WE OFFER YOU

• Highly competitive pay
• Comprehensive benefits package and company uniform
• Employee Discounts
• Diverse and inclusive working environment
• Career progression and development programs