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- Tasks: Support bespoke learning programmes and manage client communications.
- Company: Join EY, a global leader in professional services with an inclusive culture.
- Benefits: Gain experience with diverse clients and enjoy a supportive work environment.
- Why this job: Be the face of EY, enhancing client experiences while developing your skills.
- Qualifications: Experience in client administration and strong organisational skills required.
- Other info: Opportunity to work in a dynamic Belfast office with a varied client base.
The predicted salary is between 30000 - 42000 £ per year.
At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. Join us and build an exceptional experience for yourself, and a better working world for all.
Our Belfast office is a successful and growing one thanks to a large and varied client base ranging from multinational listed businesses to start-ups, owner managed to private equity/entrepreneurial venture backed, covering various sectors. It is also the delivery hub for many of the managed services we deliver for UK and global clients, meaning we can offer you the opportunity to gain experience of service delivery for a wide variety of clients and enhance your skills working with national and international businesses.
The opportunity:
Our People Advisory Services managed services team are looking for a delivery consultant to join our Belfast Office. As a delivery consultant, you are a critical team member responsible for supporting bespoke learning and coaching programmes. You are the face of the EY service to both clients and delegates and have a key role to play in offering them a great experience. You report to the Learning Delivery Manager.
Your key responsibilities:
- Managing and communicating with programme delegates on all aspects of their programme including issuing joining instructions, collecting feedback, monitoring mailboxes and sending out calendar invitations.
- Setting up workshops (face to face and virtual), learning platforms and diagnostics as required.
- Communicating with clients regarding programme logistics including workshop dates and locations.
- Booking associates and coaches.
- Maintaining and updating trackers.
- Supporting the smooth administration of all client programmes.
- Handling customer enquiries and calls.
- Logging enquiries and complaints (when they arise).
- Supporting and conducting administrative activities to enable key service user journeys through our services such as setting up accounts, processing bookings and generating invoices.
- Supporting the learning evaluation team with the preparation and distribution of feedback surveys and analysis of results.
Skills and attributes for success:
We are looking for delivery consultants who have experience in client administration in a fast-paced environment such as a professional services firm operational delivery centre or similar. For this role, the ability to collaborate effectively with colleagues and good attention to detail with the ability to accurately follow agreed processes are key requirements.
To qualify for the role you must have:
- Experience of managing administrative operations.
- A commitment to delivering exceptional client service with good stakeholder management skills.
- Good organisational skills.
Ideally, you'll also have:
- Experience of delivering HR related services such as learning, education or workforce analytics.
- Data analysis skills.
Contact Detail:
Ernst & Young Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Specialist - Ernst & Young
✨Tip Number 1
Familiarise yourself with EY's culture and values. Understanding their commitment to inclusivity and exceptional client service will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of EY, especially those in the Client Services Team. They can provide valuable insights into the role and the company culture, which can help you tailor your conversations and demonstrate your genuine interest.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that highlight your organisational skills and ability to manage administrative operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Stay updated on industry trends related to client services and learning delivery. Being knowledgeable about current practices and challenges in the field will allow you to engage in meaningful conversations and demonstrate your expertise during the interview process.
We think you need these skills to ace Client Service Specialist - Ernst & Young
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Client Service Specialist position at Ernst & Young. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV is tailored specifically for this role. Emphasise your experience in client administration, organisational skills, and any relevant HR-related services you have delivered. Use clear headings and bullet points for easy readability.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your commitment to exceptional client service and provide examples of how you've successfully managed administrative operations in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Ernst & Young
✨Research Ernst & Young
Before your interview, take some time to research Ernst & Young's values, culture, and recent projects. Understanding their approach to client services and how they operate will help you tailor your responses and demonstrate your genuine interest in the company.
✨Showcase Your Client Service Experience
Be prepared to discuss your previous experience in client administration or similar roles. Highlight specific examples where you successfully managed client relationships, resolved issues, or improved service delivery. This will show that you have the skills needed for the role.
✨Demonstrate Organisational Skills
As a delivery consultant, strong organisational skills are crucial. During the interview, provide examples of how you've effectively managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised and ensure deadlines are met.
✨Prepare Questions for the Interviewers
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team, the role, or the company's future plans. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
