Customer Services - Servicing Support

Customer Services Your new company Our client is a highly successful global business working with both commercial and public customers. They are looking for a temporary service coordinator / scheduler to join their busy service team to support a wide range of customers. Working as part of a large and busy service team, you will be responsible for Processing field service requests from customers, using the service planning system to identify suitable engineers and dates to attend site Proactively communicate with customers to resolve issues in a timely manner or confirm engineer availability and/or special job queries.Producing quotations using SAP, confirming and documenting price and site availability to customers. Processing customer orders and service partner purchase orders: check availability against customer\’s requested date and reserve in service planning system – arrange engineer.Communicating with credit controllers regarding credit checks / issues.Arranging follow-up meetings for the engineer and any spare parts and ensuring the job is carried out within the timescales established in the Department\’s performance targets. Experience of working in a busy service environment Temporary role for 6 months, possibility of extension Office-based role in a large team working Monday to Friday, 8.Free on-site parking Hourly rate of £14 per hour