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For Companies At a Glance
- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer service daily.
- Company: Join a forward-thinking retail company focused on growth and customer satisfaction.
- Benefits: Enjoy competitive pay, career development opportunities, and a vibrant work culture.
- Why this job: Be part of a supportive team that values your input and fosters personal growth.
- Qualifications: No prior experience required; just bring your passion for leadership and customer service.
- Other info: Flexible hours perfect for students looking to balance work and studies.
The predicted salary is between 28800 - 43200 £ per year.
Position: Store Manager
Reports to: Area Manager
Job Purpose: The Store Manager is responsible for driving daily sales growth by effectively leading, developing, and motivating their team. They will enhance commercial awareness through strategic sales planning, foster strong customer and colleague relationships through clear communication, and uphold high standards in store presentation, health & safety, and customer service.
Key Responsibilities:
- Leadership & Team Development:
- Set realistic targets and lead by example with professional behaviour and high presentation standards.
- Recruit, coach, develop, and review team performance alongside the Area Manager, ensuring timely management of all sales, compliance, and HR-related processes.
- Drive all commercial activities, ensuring the team effectively utilises the sales process.
- Manage existing and potential customer data, analysing the local market and competition.
- Monitor KPI performance reports and implement necessary follow-up actions.
- Ensure high levels of transactional compliance and enforce fraud prevention procedures.
- Oversee discount controls, regularly reviewing team transactions to meet sales objectives.
- Conduct regular self-assessments using the weekly Store Audit to maintain compliance with company processes.
- Ensure adherence to all operational procedures and policies as established by the business.
- Take ownership of health & safety within the store, completing monthly H&S checklists with guidance from the Health & Safety Manager.
- Provide exemplary customer service, fostering a positive shopping experience.
- Proactively manage customer complaints to ensure swift and satisfactory resolutions, in line with company standards.
- Collaborate effectively within a team, building strong business relationships internally and externally.
- Communicate professionally at all levels using appropriate methods and language.
- Carry out any other reasonable duties as required.
Key Accountabilities:
- Adherence to the Store Commercial & Development Plan in coordination with the Area Manager.
- Compliance with all company policies, operational procedures, and health & safety regulations.
- Implementation of the Grey Fleet & Hire Car Policy, as outlined by the business.
Retail Store Manager employer: Dynamix Recruitment ltd
Contact Detail:
Dynamix Recruitment ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Store Manager
✨Tip Number 1
Familiarise yourself with the latest retail trends and customer service best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to staying ahead in the retail industry.
✨Tip Number 2
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your discussions with the hiring team.
✨Tip Number 3
Prepare specific examples of how you've successfully led a team or improved sales in previous roles. Being able to share these experiences will showcase your leadership skills and ability to drive results.
✨Tip Number 4
Demonstrate your understanding of compliance and operational procedures relevant to the role. Showing that you are proactive about health and safety standards will set you apart as a candidate who takes these responsibilities seriously.
We think you need these skills to ace Retail Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, team leadership, and sales growth. Use specific examples that demonstrate your ability to meet targets and develop a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the company's values. Mention how your leadership style aligns with their expectations and how you can contribute to their sales objectives.
Highlight Customer Service Skills: Emphasise your experience in providing excellent customer service and managing complaints. Include examples of how you've created positive shopping experiences in previous roles.
Showcase Compliance Knowledge: Demonstrate your understanding of operational procedures and health & safety regulations. Mention any relevant training or experience you have in maintaining compliance within a retail environment.
How to prepare for a job interview at Dynamix Recruitment ltd
✨Showcase Your Leadership Skills
As a Store Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led a team in the past, focusing on your approach to setting targets and motivating others.
✨Understand Sales Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you have used data to drive sales growth and improve team performance in previous roles.
✨Emphasise Customer Service Excellence
Customer service is at the heart of retail. Prepare to share specific instances where you resolved customer complaints effectively or enhanced the shopping experience, showcasing your commitment to high standards.
✨Demonstrate Compliance Awareness
Highlight your understanding of operational procedures and health & safety regulations. Be prepared to discuss how you have ensured compliance in previous positions and the importance of these practices in maintaining store integrity.
