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- Tasks: Provide 2nd line support for IT solutions, focusing on SharePoint, networking, and troubleshooting.
- Company: Join a well-established company with over 20 years of experience in innovative IT solutions.
- Benefits: Enjoy a flexible benefits package, including childcare vouchers and medical cover.
- Why this job: Be part of a passionate team dedicated to technology and client success in a supportive environment.
- Qualifications: Experience in a support helpdesk, ideally within an MSP environment, is required.
- Other info: This is an office-based role in Southwest London with occasional travel.
The predicted salary is between 28000 - 36000 £ per year.
Location: Office-based Southwest London
Salary: Circa £35,000 to £45,000 depending on experience + pension
Travel: Occasional travel to client locations as required.
Start Date: ASAP.
Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2nd Line Support Engineer to join their team. Responsibilities include:
- Providing support with SharePoint, networking, PowerShell, Office Applications and MAC experience.
- Updating security and network information to reflect infrastructure changes accurately.
- Experience in hardware troubleshooting within Windows environments.
Proven experience on a support helpdesk, ideally within an MSP environment.
Standard 40-hour workweek from 09:00 to 17:30, with a rotating schedule.
Flexible benefits package, including options for salary diversion into childcare vouchers, medical cover, etc.
Founded over 20 years ago, our client is committed to providing enterprise-level solutions to fast-growing small businesses. Their success is built on hiring exceptional candidates who are passionate about IT and eager to learn from each other.
Join our client's team and be part of a group that is passionate about technology and dedicated to helping clients achieve excellence in their industries.
Support Engineer (Remote) employer: itecopeople
Contact Detail:
itecopeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (Remote)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SharePoint, PowerShell, and networking. Having hands-on experience or even personal projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company to gain insights into their work culture and expectations. This can help you tailor your approach during interviews and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare for technical questions by brushing up on common troubleshooting scenarios related to Windows environments and hardware issues. Being able to articulate your problem-solving process will show your potential employer that you're ready for the challenges of the role.
✨Tip Number 4
Highlight any experience you have working in a Managed Service Provider (MSP) environment during your discussions. This experience is particularly relevant and can demonstrate your ability to thrive in a fast-paced support setting.
We think you need these skills to ace Support Engineer (Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with SharePoint, networking, and PowerShell. Use specific examples from your previous roles to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your eagerness to learn. Mention your experience in a helpdesk environment and how it aligns with the company's commitment to providing exceptional IT solutions.
Highlight Relevant Skills: In your application, emphasise your hardware troubleshooting skills within Windows environments and any experience you have with MAC systems. This will show that you are well-rounded and capable of handling diverse technical issues.
Show Enthusiasm for the Role: Express your enthusiasm for the position and the company in your application. Mention how you align with their values and your desire to contribute to their mission of helping clients achieve excellence in their industries.
How to prepare for a job interview at itecopeople
✨Showcase Your Technical Skills
Make sure to highlight your experience with SharePoint, networking, PowerShell, and Office Applications during the interview. Be prepared to discuss specific examples of how you've used these tools in previous roles, especially in a helpdesk or MSP environment.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully troubleshot hardware issues within Windows environments. Employers love to see candidates who can think on their feet and resolve problems efficiently.
✨Understand the Company Culture
Research the company’s values and mission. Since they are passionate about technology and helping clients, be ready to express how your own values align with theirs and how you can contribute to their success.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the types of projects you might work on or how the team collaborates on problem-solving. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
