Medical Receptionist and Administrator

Part-Time Medical Administrator & Receptionist £25,500 – £27,000 per annum – pro rata, based on a 40-hour week to £20,400 – £21,600 32 hours per week across 4 days (8am – 5pm) We are recruiting on behalf of our client The Westminster Physiotherapy and Pilates Centre located in the heart of Victoria. The clinic is seeking a part-time Medical Receptionist and Administrator to join their friendly and professional team. This is an excellent opportunity for someone with a positive attitude who is eager to learn and become a long-term part of a supportive clinical environment. Full training and ongoing support will be provided. Key Responsibilities: * Front of house reception duties – welcoming clients and creating a positive first impression * Managing phone and email enquiries * Assisting patients with bookings and directing them to the appropriate clinician * Supporting Physiotherapists, Pilates Instructors, Massage Therapists and Nutritionists * Opening and closing the clinic * Taking payments and handling billing processes * Using the clinic’s online practice management system * Liaising with insurance companies (billing and reporting) * Uploading and filing patient notes and reports * Coordinating with consultants and GPs * Maintaining confidentiality of patient and clinic data * Monitoring stock and supplies * Ensuring the clinic environment remains clean, tidy, and welcoming Essential Requirements: * A minimum of 2 years’ experience in a medical administration role Desirable Attributes: * Experience using TM3 (preferred but not essential) * Strong customer service and communication skills * Team player with a proactive and adaptable attitude * Reliable, organised, and efficient * Friendly, polite, and empathetic * Confident using IT systems and quick to learn new software * Excellent verbal and written English skills This role would suit someone who thrives in a team-based environment and takes pride in delivering high-quality service in a healthcare setting