Customer Service Coordinator

A market-leading manufacturing business is looking for a customer service professional to join their team on a 12-month fixed term contract. You will ensure all external and internal customer requests are looked after in a polite, efficient, and professional manner, maintaining platinum customer service at all times.

Your working hours will be Monday to Thursday 08:00 to 16:30 and Friday 08:00 to 13:30. Hybrid working is available on a Monday and Friday with a “Work from Office/Work from Home” rota that operates within the department to ensure that there is always someone available at the site.

Key duties & responsibilities

• Processing of customer orders and quotations
• Establish and build strong customer relationships, to deliver excellent levels of customer service.
• Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
• Ensure export compliance when processing quotations and orders.
• Proactively quote follow up and negotiate where required.
• To understand pricing, value and margin in order to win orders from quotations.
• Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
• Proactive communication with the customer throughout the quotation and order life cycle
• Proactively review, investigate and elevate customer complaints where applicable.
• Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and make relevant business decisions for Route to Market
• Identify new sales opportunities and act on them accordingly or pass them on to the relevant contact.
• Contact potential customers and present products and services to maximise sales.
• Cross selling and up selling.

Candidate requirements

• GCSE or equivalent in English and Maths, Grade C or above
• Customer Service – customer enquiries, quotations, managing the order process and shipments, etc
• Experience interfacing between customers and other functions within the organisation to provide service to new and existing customers
• Experience building up new and existing relationships with both internal and external customers
• PC literacy, including Microsoft Office (Word, Excel, Outlook)

Benefits

• 25 days annual leave (plus 8 bank holidays)
• Pension – the company matches the employee contribution up to 6% (4% is the minimum the employee can contribute)
• Life Assurance
• Long term ill health cover
• Occupational Health
• Subsidised restaurant
• Family friendly policies

Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.