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- Tasks: Be the friendly face for customers, managing service bookings and ensuring top-notch communication.
- Company: Join a thriving main dealer with a supportive team and great career growth opportunities.
- Benefits: Earn between £32,000 - £37,000, enjoy a company car scheme, and access private healthcare.
- Why this job: Perfect for those who love customer service and want to grow in a modern, tech-savvy environment.
- Qualifications: Experience in a similar role is essential; strong communication skills and a full UK driving licence required.
- Other info: Ongoing training and employee rewards make this a fantastic opportunity for motivated individuals.
The predicted salary is between 32000 - 37000 £ per year.
Earnings: £32,000 - £37,000 per year
Permanent | Full-Time
Main Dealer | Career Progression | Training Provided
C&B Recruitment are currently recruiting for an experienced Service Advisor to join a successful and busy main dealer aftersales team. This is an excellent opportunity for a motivated and customer-focused individual to join a well-established dealership group offering fantastic earning potential, career development, and a supportive working environment.
We are looking for someone who can deliver exceptional customer service, confidently manage service bookings, and liaise effectively with the workshop team.
Service Advisor Role and Responsibilities:
- Act as the first point of contact for service customers, providing a professional and friendly welcome.
- Manage customer service enquiries, bookings, and follow-ups both in person and over the phone.
- Accurately record service requests and vehicle requirements.
- Liaise with the workshop and technical teams to schedule work efficiently.
- Keep customers updated with progress and ensure a high level of communication throughout the service or repair process.
- Upsell additional products and services where appropriate to meet customer needs and maximise revenue.
- Ensure all work is completed to the highest customer satisfaction levels.
- Maintain accurate customer and vehicle records using the dealer management system.
Service Advisor Requirements:
- Previous experience working as a Service Advisor, Aftersales Advisor, or Customer Service Advisor within a Main Dealer or automotive environment – essential.
- Strong customer service and communication skills.
- Good technical understanding of vehicle servicing and repairs would be beneficial.
- Ability to upsell additional products and services.
- Well-organised with excellent attention to detail.
- Team player with a proactive and positive attitude.
- Full UK Driving Licence – essential.
Benefits:
- £32,000 to £37,000 per year depending on experience and performance.
- Company car scheme available.
- Full pension scheme.
- Private healthcare plan.
- Ongoing manufacturer and customer service training.
- Career progression opportunities within a growing dealership group.
- Employee rewards, bonus schemes, and recognition programmes.
- Modern, high-tech dealership environment.
- Supportive and professional team culture.
If you are a customer-focused Service Advisor looking for your next move with great earning potential and career development, apply today! For more information, please contact Ian Bowker at C&B Recruitment.
Contact Detail:
C&B Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Warrington
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you confidently discuss options with customers and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing scenarios with a friend can help you feel more prepared for real-life interactions during the interview process.
✨Tip Number 3
Network with current or former employees of the dealership. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Showcase your ability to upsell by preparing examples of how you've successfully done this in previous roles. Being able to demonstrate this skill will set you apart as a candidate who can contribute to the dealership's revenue.
We think you need these skills to ace Service Advisor - Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor or in customer service roles. Emphasise your skills in managing service bookings, communication, and upselling, as these are key for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the automotive industry. Mention specific examples of how you've successfully managed customer enquiries and bookings in the past.
Highlight Relevant Skills: In your application, clearly outline your strong customer service skills, attention to detail, and ability to work as part of a team. These qualities are essential for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a Service Advisor.
How to prepare for a job interview at C&B Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide exceptional customer service is crucial. Prepare examples from your previous roles where you successfully managed customer enquiries or resolved issues, demonstrating your communication skills and customer focus.
✨Understand the Technical Aspects
While you don't need to be a mechanic, having a good understanding of vehicle servicing and repairs will set you apart. Brush up on common automotive terms and processes so you can confidently discuss them during the interview.
✨Demonstrate Your Organisational Skills
Being well-organised is key in this role. Be ready to discuss how you manage multiple tasks, such as handling service bookings and liaising with the workshop team, while maintaining attention to detail.
✨Prepare for Upselling Scenarios
Upselling is part of the job, so think about how you would approach this with customers. Prepare a few strategies or examples of how you've successfully upsold products or services in the past, focusing on meeting customer needs.
