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- Tasks: Collect redundant IT equipment from various customer sites and ensure safe transportation.
- Company: Join Market 36 Recruitment, a dynamic agency connecting talent with local employers.
- Benefits: Enjoy flexible working hours and the opportunity for permanent employment.
- Why this job: Gain hands-on experience in logistics while providing excellent customer service and teamwork.
- Qualifications: Must have a valid driver's license and strong communication skills; logistics experience is a plus.
- Other info: Be prepared for occasional travel and varied working hours, including early starts or nights away.
The predicted salary is between 24000 - 36000 £ per year.
Market 36 Recruitment are currently recruiting for a Collections Agent on behalf of our client based in Braintree, on a temporary to permanent basis. The successful candidate will be responsible for travelling to a variety of customer sites within your region to collect a wide range of redundant IT equipment including Notebooks, Systems, Printers, TFTs, Servers, Networking, Mobile devices and more. Capture device serial number and customers asset number to facilitate traceability of the device through our process. Ensure the safe and secure transportation of assets to our processing facility. Ensure correct processes are followed to maintain integrity and security of work carried out.
Roles and Responsibilities:
- In some instances out of hours or long distance collections will be required, these may necessitate late or early starts or nights away to complete.
- Visits customer premises to collect redundant IT equipment.
- Works with other members of the team to ensure depot targets are achieved.
- Provide excellent customer service during collection visits.
- Address customer inquiries and concerns professionally.
- Complete collection documentation.
- Ensures all asset and serial data is captured on site to enable accurate traceability of items.
- Communicates with Scheduling team to escalate issues or variations occurring on site.
- Safely load and secure IT equipment in the collection van to prevent damage during transportation.
- Is flexible in approach to scheduled routes, core working hours and willing to adopt last minute changes.
- Is willing to work away from home on occasion.
- Conduct routine inspections of the collection van and report any maintenance needs.
- Ensure the cleanliness and organization of the collection vehicle.
- Complies and adheres to Company Policies & Procedures (HR, Health & Safety, ISO Certifications, Other Industry Accreditations).
- Maintain site security and adhere to security policy & procedure.
- Maintains good housekeeping practices.
- Achieves individual targets as set by line manager.
- Keep work vehicle clean and tidy while contributing to cleanliness and organisation of the department.
- Complete any other reasonable instruction from management.
Experience, Education & Qualifications:
- Valid driver's license with a clean driving record.
- Previous experience in a similar driving or logistics role preferred.
- Familiarity with handling and transporting IT equipment is advantageous.
- Ability to lift and carry heavy equipment.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in documentation.
- Excellent customer service skills.
- Ability to work using own initiative and as part of a team.
- Can work under pressure.
Working hours are Monday - Friday 7am-3pm.
Contact Detail:
Market36 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with the types of IT equipment you'll be collecting. Understanding the specifics of devices like servers, printers, and mobile devices will not only boost your confidence but also help you communicate effectively with customers during collection visits.
✨Tip Number 2
Brush up on your customer service skills. As a Collections Agent, you'll need to address customer inquiries and concerns professionally, so practice active listening and clear communication to ensure a positive experience for your clients.
✨Tip Number 3
Be prepared for flexibility in your schedule. Since the role may require out-of-hours or long-distance collections, showing that you're adaptable and willing to accommodate last-minute changes can set you apart from other candidates.
✨Tip Number 4
Highlight any previous experience in logistics or driving roles during your discussions. If you've handled heavy equipment or have a clean driving record, make sure to mention these points as they are crucial for this position.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics or driving roles. Emphasise any previous work with IT equipment and showcase your customer service skills.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Collections Agent position. Mention your ability to work independently and as part of a team, and provide examples of how you've successfully handled similar responsibilities in the past.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as strong communication, attention to detail, and the ability to lift heavy equipment. Use specific examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Market36 Recruitment Ltd
✨Know Your Equipment
Familiarise yourself with the types of IT equipment you'll be handling, such as notebooks, servers, and printers. Being knowledgeable about these items will show your potential employer that you understand the role and can handle the responsibilities effectively.
✨Demonstrate Customer Service Skills
Since the role involves visiting customer sites, it's crucial to showcase your excellent customer service skills. Prepare examples of how you've handled customer inquiries or concerns in the past, highlighting your professionalism and ability to communicate effectively.
✨Highlight Flexibility and Adaptability
The job may require out-of-hours work or last-minute changes to your schedule. Be ready to discuss your flexibility and willingness to adapt to changing circumstances, as this is a key trait for success in this role.
✨Emphasise Attention to Detail
Accuracy in documentation and capturing asset information is vital. Prepare to discuss how you ensure attention to detail in your work, perhaps by sharing specific examples from previous roles where this skill was essential.
