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- Tasks: Handle customer interactions and manage customs clearance processes daily.
- Company: Join a dynamic Operations team focused on efficient import administration.
- Benefits: Enjoy competitive pay and opportunities for professional growth.
- Why this job: Be the key contact for customers and enhance your problem-solving skills in a supportive environment.
- Qualifications: Knowledge of import airfreight and strong communication skills are essential.
- Other info: Experience with Cargowise or Salesforce is a bonus!
The predicted salary is between 24000 - 32000 £ per year.
Location: Crawley
Pay: £28,000 to £32,000
Role Overview: Join our client's Operations team as an Import Admin. You'll handle customer interactions, customs clearance, delivery confirmations, and financial processes. Monitor shipments, communicate delays, and build customer relationships.
Key Responsibilities:
- Main contact for customers
- Support customs clearance
- Confirm delivery requirements
- Monitor and communicate shipment progress
- Present and report on calls
- Resolve queries and complaints
- Ensure accurate invoicing
Requirements:
- Knowledge of import airfreight operations
- Preferred experience with CDS customs clearance
- Strong organizational and problem-solving skills
- Excellent communication abilities
- Proficiency in Microsoft Office
- Experience with Cargowise or Salesforce is a plus
Contact Detail:
Supreme Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with import airfreight operations and customs clearance processes. Understanding the terminology and procedures will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel, as you'll likely need to manage data and reports. Being proficient in these tools can give you an edge over other candidates.
✨Tip Number 3
If you have experience with Cargowise or Salesforce, be sure to highlight it in conversations. Even if you don't, researching these platforms can show your initiative and willingness to learn.
✨Tip Number 4
Prepare for potential scenarios involving customer queries and complaints. Practising how you would handle these situations can help you convey your problem-solving skills effectively during the interview.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and import operations. Emphasise any specific knowledge of customs clearance and airfreight operations, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention your familiarity with tools like Cargowise or Salesforce if applicable, and explain how you can contribute to building strong customer relationships.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and proficiency in Microsoft Office. Provide examples of how you've successfully managed customer interactions or resolved complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Administrator position.
How to prepare for a job interview at Supreme Recruitment Ltd
✨Know Your Customs Clearance
Make sure you brush up on your knowledge of customs clearance processes, especially CDS. Being able to discuss this confidently will show that you're prepared and understand the role's requirements.
✨Demonstrate Your Communication Skills
Since the role involves a lot of customer interaction, be ready to showcase your communication abilities. Prepare examples of how you've effectively resolved queries or complaints in the past.
✨Showcase Your Organisational Skills
The job requires strong organisational skills, so think of instances where you've successfully managed multiple tasks or projects. Highlighting these experiences will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with Relevant Software
If you have experience with Cargowise or Salesforce, make sure to mention it. If not, consider doing a bit of research on these tools to show your willingness to learn and adapt to new systems.
