Customer Service & Inside Sales Executive (Hybrid)

Freightserve recruitment are looking for an Customer Service & Inside Sales Executive for a Airline GSA based in the Heathrow area.

Role:-

Manage the day-to-day customer service activities for a key airline. Will be ensuring the smooth operational flow, monitor and recording of all reservations.

RESPONSIBILITIES

• Manage complete end-to-end booking process.• Direct interface with UK freight forwarders, overseas offices, interlinepartners, GHAs & other Company offices.• Keeping in-house and airline system up to date, including full datacapture.• Oversee Pre Bookings.• Acting as main contact through both customer calls and emails• Deal with pricing enquires and rates.• Follow up on sales leads and chase potential new business.• Managing capacity control and priorities.• Responding to request for tracking information & post flights.• Dealing with customer complaints and service issues.• Provide booking list to GHAs and pre-alert outstations.• Oversee trucking to ensure smooth transit.

SKILLS & EXPERIENCE

• Ideally candidate should have Airline, GSA or Freight Forwarding experience.• Have outstanding customer service skills and good understanding of the cargo market.• Ability to work in a fast paced environment handling multiple initiatives and prioritize own workload.• Autonomy in the role and capacity management.• Must be articulate and possess good interpersonal skills.• Competences in IT programs, strong analytical skills, planning and organization

Working hours are Monday – Friday 0900 – 1730

**Hybrid working is offered**

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.