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For Companies At a Glance
- Tasks: Co-manage a team and ensure excellent customer service while achieving sales targets.
- Company: Join Machine Mart, the UK's top retailer for workshop power tools with over 40 years of success.
- Benefits: Enjoy staff discounts, healthcare plans, a pension scheme, and free tea & coffee.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in retail.
- Qualifications: Experience in retail or sales, strong customer service skills, and a can-do attitude required.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
What you’ll be doing:
- Working with the Store Manager, you’ll share joint responsibility for the day to day running of the store.
- You’ll be leading by example, co-managing a small team of between 4 - 6 members of staff.
- You will be working up to 45 hours per week - all extra time worked is paid or can be taken as time off in lieu.
- You’ll be committed to motivating your team to deliver a great customer experience as well as achieving challenging sales targets.
- With a commitment to offering honest advice, you will build rapport with customers, exceeding their expectations and reassuring them when they’re bewildered by choice.
What you’ll need - skills and experience:
- Proven experience in a retail customer service orientated or sales environment.
- Supervisory or junior management experience within a retail or field sales position, ideally in a hard goods environment.
- You’ll have practical experience / knowledge of some or all of our product range.
- Proven ability to sell some or all of our product range.
- Proven ability to deliver excellent customer service to all of our customers.
- Proven experience in achieving sales targets.
- You’ll be a confident, enthusiastic team player.
- Your personal skills should include accuracy and numeracy as well as basic computer literacy.
- You’ll possess a high degree of self motivation and a can-do attitude.
- You’ll demonstrate a desire to succeed both individually and as co-leader of the team.
Benefits
What you’ll get in return for your commitment:
- Staff Discounts.
- Healthcare Cash plans.
- A company pension scheme.
- Life Cover.
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services.
- Discounts on 100’s of high street & online brands including restaurants, holidays, and shopping.
- Role specific training and development.
- Proactive promotion of internal candidates.
- Paid Breaks.
- Free Tea & Coffee.
About The Company
Where you’ll be working: Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.
Assistant Store Manager employer: Machine Mart
Contact Detail:
Machine Mart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with Machine Mart's product range before your interview. Understanding the tools and equipment they offer will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated a team in the past. Think about specific situations where you helped achieve sales targets or improved customer service, as this aligns perfectly with what they're looking for.
✨Tip Number 3
Research common challenges faced in retail management, especially in a hard goods environment. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think of examples where you went above and beyond to assist customers, as this is crucial for the Assistant Store Manager role at Machine Mart.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any supervisory roles you've held and specific achievements related to sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your leadership skills and how you can motivate a team to deliver excellent customer service.
Showcase Relevant Skills: In your application, clearly outline your skills in accuracy, numeracy, and basic computer literacy. Provide examples of how you've successfully used these skills in previous roles.
Research Machine Mart: Familiarise yourself with Machine Mart's product range and values. This knowledge will help you demonstrate your commitment to the company and its customers during the application process.
How to prepare for a job interview at Machine Mart
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be co-managing a team. Be prepared to discuss your previous leadership experiences and how you motivated your team to achieve sales targets. Use specific examples to illustrate your ability to lead by example.
✨Demonstrate Product Knowledge
Familiarise yourself with the product range offered by Machine Mart. During the interview, highlight any relevant experience you have with similar products and how that knowledge can help you provide excellent customer service.
✨Emphasise Customer Service Excellence
Machine Mart values delivering great customer experiences. Prepare to share instances where you've gone above and beyond for customers, and how you handle challenging situations to reassure them when they're overwhelmed by choices.
✨Prepare for Sales Target Discussions
Since achieving sales targets is crucial for this role, be ready to discuss your past achievements in meeting or exceeding sales goals. Bring data or examples that demonstrate your success in a retail environment.
