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- Tasks: Lead the development and implementation of revenue protection strategies to enhance growth.
- Company: Chiltern Railways connects London with key regions, focusing on safe and efficient travel.
- Benefits: Enjoy free travel, a competitive salary, flexible working, and a supportive culture.
- Why this job: Join a diverse team driving innovation in revenue protection with real impact.
- Qualifications: Strong leadership, strategy development, data analysis, and industry engagement experience required.
- Other info: Embrace a culture of respect and inclusion while enjoying excellent growth opportunities.
The predicted salary is between 40000 - 48000 £ per year.
Chiltern Railways provides essential commuter and regional rail services, connecting Central London with Buckinghamshire, Oxfordshire, Warwickshire, and long-distance routes to the West Midlands. We are committed to creating a safe, efficient, and customer-focused travel experience across all our routes.
Chiltern Railway is seeking someone to lead the development and implementation of our revenue protection strategy. This role will be instrumental in supporting our revenue growth objectives by ensuring an effective and innovative approach to revenue protection and fare evasion management. Reporting to the Head of Commercial, the Revenue Protection Strategy Manager will be responsible for designing Chiltern's revenue protection strategy and then leading the implementation and business change. This role will ensure compliance with industry standards, engage with key stakeholders, and drive continuous improvement through data-driven insights and best practices.
Key Responsibilities
- Develop and manage CRCL’s revenue protection strategy and policy to ensure effectiveness and cost efficiency.
- Own and oversee the prosecution policy, ensuring it aligns with legal and operational best practices.
- Represent CRCL in industry forums and partnerships, contributing to policy development and best practice sharing.
- Implement innovative solutions to tackle the evolving nature of fare evasion and associated risks.
- Utilise market intelligence and data analysis to identify trends and drive continuous improvement.
- Work closely with the Revenue Protection & Events Manager to ensure resources are deployed efficiently for optimal return on investment.
- Lead CRCL’s internal and external revenue protection communications strategy, in collaboration with marketing and internal communications teams.
Key Skills & Experience
- Strong leadership and influencing skills, with the ability to collaborate effectively across all levels of the organisation.
- A target-driven approach with a focus on measurable outcomes and continuous improvement.
- Experience in strategy and policy development and operational leadership.
- Ability to analyse and interpret data, providing insights to drive performance and efficiency.
- Proven track record of engaging with industry bodies, benchmarking performance, and implementing best practices.
At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.
Our benefits include:
- A competitive salary and benefits package, a culture of respect, challenge and innovation – with excellent opportunities for growth and development.
- All active staff and their eligible partners/dependants are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central.
- Active staff are also entitled to residential and duty standard class travel on all of the above services.
- Defined Benefit Pension Plan.
- Arriva Village - access to online benefits and discounts.
- Cycle to Work Scheme.
- Employee Assistance Plan.
- Physio Line - We offer complementary 24-hour physio for everyone.
- Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames.
- We offer 25 days annual leave as well as statutory holidays.
- Flexible working.
- Support - Peer Support, Samaritans, and Railway Chaplain.
Contact Detail:
Chiltern Railways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategy Manager - Revenue Protection
✨Tip Number 1
Familiarise yourself with the latest trends in revenue protection and fare evasion management. Understanding the current challenges and innovative solutions in the industry will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the rail industry, especially those involved in revenue protection. Attend relevant industry forums or webinars to build connections and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience in strategy and policy development. Be ready to share specific examples of how you've successfully implemented strategies in previous roles, as this will demonstrate your capability to lead at Chiltern.
✨Tip Number 4
Showcase your data analysis skills by being prepared to discuss how you've used data to drive performance improvements in past positions. Highlighting your ability to interpret data effectively will align well with the role's requirements.
We think you need these skills to ace Strategy Manager - Revenue Protection
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Strategy Manager - Revenue Protection position. Tailor your application to highlight how your skills and experiences align with the key responsibilities outlined in the job description.
Craft a Compelling CV: Your CV should clearly demonstrate your leadership experience, strategic thinking, and data analysis skills. Use specific examples from your past roles that showcase your ability to develop and implement strategies, as well as your success in engaging with stakeholders.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your relevant experience in revenue protection and policy development, and explain how you can contribute to Chiltern Railways' objectives. Make sure to address the key skills mentioned in the job description.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your documents are formatted professionally. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chiltern Railways
✨Understand the Revenue Protection Strategy
Make sure you have a solid grasp of what revenue protection means for Chiltern Railways. Familiarise yourself with their current strategies and think about how you can contribute to enhancing them. Being able to discuss specific examples will show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Strategy Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams or projects, particularly in strategy development or operational leadership. Highlight how you influenced others and drove measurable outcomes.
✨Prepare for Data-Driven Discussions
Since the role involves analysing data to drive performance, be ready to discuss your experience with data analysis. Bring examples of how you've used data insights to inform decisions or improve processes. This will illustrate your analytical skills and your ability to leverage data effectively.
✨Engage with Industry Knowledge
Research recent trends in fare evasion and revenue protection within the rail industry. Be prepared to discuss how these trends could impact Chiltern Railways and suggest innovative solutions. This will demonstrate your proactive approach and understanding of the industry's challenges.
